:root{
  --primary:#2563eb;
  --secondary:#7c3aed;
  --accent:#06b6d4;
  --bg:#f4f7fb;
  --surface:#ffffff;
  --surface-soft:#f8fafc;
  --ink:#172033;
  --muted:#667085;
  --line:#e6eaf0;
  --line-strong:#d7dde7;
  --success:#16a34a;
  --warning:#d97706;
  --danger:#dc2626;
  --shadow:0 12px 36px rgba(30,41,59,.08);
  --shadow-soft:0 6px 20px rgba(30,41,59,.06);
  --radius:18px;
  --sidebar:274px;
}
*{box-sizing:border-box}
html{font-size:15px}
body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased}
a{text-decoration:none;color:inherit}
button,input,select,textarea{font:inherit}
button{cursor:pointer}
img{max-width:100%}
.app-shell{display:grid;grid-template-columns:var(--sidebar) minmax(0,1fr);min-height:100vh}
.sidebar{position:sticky;top:0;height:100vh;overflow-y:auto;padding:22px 16px 16px;background:linear-gradient(180deg,#101828 0%,#111f36 55%,#132540 100%);color:#c9d4e4;z-index:40}
.sidebar::-webkit-scrollbar{width:5px}.sidebar::-webkit-scrollbar-thumb{background:#31435f;border-radius:99px}
.brand-block{display:flex;align-items:center;gap:13px;padding:5px 8px 22px;border-bottom:1px solid rgba(255,255,255,.08);margin-bottom:17px}
.brand-logo,.visual-logo,.mobile-login-logo,.preview-logo{display:grid;place-items:center;color:#fff;font-weight:900;letter-spacing:-.04em;background:linear-gradient(135deg,var(--primary),var(--secondary));box-shadow:0 12px 28px rgba(37,99,235,.32)}
.brand-logo{width:46px;height:46px;border-radius:14px;font-size:16px;flex:0 0 auto}
.brand-copy strong{display:block;color:#fff;font-size:15px}.brand-copy small{display:block;color:#90a1ba;margin-top:4px;font-size:11px}
.sidebar-caption{font-size:10px;font-weight:800;letter-spacing:.14em;color:#7386a3;padding:10px 12px 7px}
.sidebar-nav{display:grid;gap:5px;margin-bottom:16px}.sidebar-nav a{display:flex;align-items:center;gap:11px;padding:11px 12px;border-radius:12px;color:#b8c5d8;font-weight:680;font-size:13px;transition:.18s ease}.sidebar-nav a:hover{color:#fff;background:rgba(255,255,255,.07);transform:translateX(2px)}.sidebar-nav a.active{color:#fff;background:linear-gradient(90deg,rgba(37,99,235,.38),rgba(124,58,237,.22));box-shadow:inset 3px 0 var(--accent),0 8px 24px rgba(0,0,0,.13)}
.nav-icon{width:30px;height:30px;display:grid;place-items:center;border-radius:9px;font-weight:900;font-size:13px;background:rgba(255,255,255,.07);color:#cfe0ff}.sidebar-nav a.active .nav-icon{background:rgba(255,255,255,.15);color:#fff}.sidebar-nav em{margin-left:auto;font-style:normal;min-width:23px;height:22px;display:grid;place-items:center;padding:0 6px;border-radius:99px;background:#24416c;color:#dbeafe;font-size:10px}.sidebar-nav .danger-count{background:#e11d48;color:#fff}
.sidebar-storage{display:flex;gap:11px;margin:22px 5px 12px;padding:13px;border:1px solid rgba(255,255,255,.09);background:rgba(255,255,255,.045);border-radius:14px}.storage-icon{width:34px;height:34px;border-radius:9px;display:grid;place-items:center;background:rgba(6,182,212,.15);color:#67e8f9;font-size:10px;font-weight:900}.sidebar-storage strong{display:block;color:#eef5ff;font-size:12px}.sidebar-storage small{display:block;color:#8395af;font-size:10px;line-height:1.45;margin-top:3px}.sidebar-version{text-align:center;color:#64748b;font-size:10px;margin-top:14px}
.main-area{min-width:0}.topbar{height:76px;position:sticky;top:0;z-index:30;display:flex;justify-content:space-between;align-items:center;padding:0 26px;background:rgba(255,255,255,.88);backdrop-filter:blur(16px);border-bottom:1px solid rgba(226,232,240,.9)}
.topbar-left,.topbar-right,.user-chip{display:flex;align-items:center}.topbar-left{gap:13px}.topbar-left strong{display:block;font-size:14px}.topbar-left small{display:block;font-size:11px;color:var(--muted);margin-top:3px}.topbar-right{gap:13px}.mobile-toggle{display:none;border:0;background:#eef3fa;color:#334155;width:38px;height:38px;border-radius:10px;font-size:18px}.user-chip{gap:9px;padding:5px 10px 5px 5px;border-left:1px solid var(--line)}.avatar{width:38px;height:38px;border-radius:12px;display:grid;place-items:center;color:#fff;font-weight:850;background:linear-gradient(135deg,var(--primary),var(--secondary))}.user-copy strong{display:block;font-size:12px}.user-copy small{display:block;color:var(--muted);font-size:10px;margin-top:2px}.logout-button{border:1px solid var(--line);background:#fff;color:#475467;padding:8px 11px;border-radius:9px;font-size:11px;font-weight:700}.logout-button:hover{border-color:#fda4af;color:#be123c;background:#fff1f2}
.notification-menu{position:relative}.notification-menu summary{list-style:none;width:39px;height:39px;border-radius:11px;display:grid;place-items:center;background:#f3f6fb;border:1px solid var(--line);position:relative;cursor:pointer}.notification-menu summary::-webkit-details-marker{display:none}.bell-symbol{width:11px;height:11px;border:3px solid #64748b;border-radius:50%;display:block}.notification-menu summary b{position:absolute;right:-5px;top:-6px;background:#e11d48;color:#fff;font-size:9px;min-width:18px;height:18px;border-radius:99px;display:grid;place-items:center;border:2px solid #fff}.notification-popover{position:absolute;right:0;top:50px;width:360px;background:#fff;border:1px solid var(--line);border-radius:16px;box-shadow:0 24px 70px rgba(15,23,42,.18);overflow:hidden}.popover-head{display:flex;justify-content:space-between;padding:14px 15px;border-bottom:1px solid var(--line)}.popover-head strong{font-size:13px}.popover-head a{font-size:11px;color:var(--primary);font-weight:750}.popover-item{display:flex;gap:10px;padding:12px 14px;border-bottom:1px solid #f0f2f5}.popover-item:hover{background:#f8fbff}.popover-item.unread{background:#f5f9ff}.notice-dot{width:9px;height:9px;border-radius:50%;margin-top:5px;flex:0 0 auto}.notice-info{background:#3b82f6}.notice-success{background:#22c55e}.notice-warning{background:#f59e0b}.notice-danger{background:#ef4444}.popover-item span{min-width:0}.popover-item b,.popover-item small,.popover-item time{display:block}.popover-item b{font-size:11px;color:#24324a}.popover-item small{font-size:10px;color:var(--muted);margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.popover-item time{font-size:9px;color:#98a2b3;margin-top:4px}.popover-empty{padding:28px;text-align:center;color:var(--muted);font-size:11px}
.content-area{padding:26px;max-width:1680px;margin:0 auto}.page-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:22px}.page-heading h1{font-size:27px;line-height:1.2;margin:5px 0 7px;letter-spacing:-.035em}.page-heading p{margin:0;color:var(--muted);font-size:13px;max-width:720px}.page-kicker,.surface-head span,.preview-card>span{font-size:9px;font-weight:850;letter-spacing:.16em;color:var(--primary)}.compact-heading h1{font-size:25px}.heading-actions{display:flex;align-items:center;gap:9px;flex-wrap:wrap}
.button{border:0;border-radius:11px;padding:10px 14px;display:inline-flex;justify-content:center;align-items:center;gap:7px;font-weight:760;font-size:12px;transition:.16s transform,.16s box-shadow,.16s background}.button:hover{transform:translateY(-1px)}.button-primary{color:#fff;background:linear-gradient(135deg,var(--primary),var(--secondary));box-shadow:0 10px 22px color-mix(in srgb,var(--primary) 25%,transparent)}.button-primary:hover{box-shadow:0 14px 30px color-mix(in srgb,var(--primary) 32%,transparent)}.button-soft{color:var(--primary);background:color-mix(in srgb,var(--primary) 9%,white);border:1px solid color-mix(in srgb,var(--primary) 18%,white)}.button-ghost{background:#fff;color:#475467;border:1px solid var(--line)}.full-button{width:100%}
.flash{display:flex;align-items:center;gap:9px;padding:12px 14px;border-radius:12px;margin-bottom:16px;font-size:12px;font-weight:650}.flash span{width:24px;height:24px;display:grid;place-items:center;border-radius:50%;font-weight:900}.flash-success{background:#ecfdf3;color:#166534;border:1px solid #bbf7d0}.flash-success span{background:#22c55e;color:#fff}.flash-error{background:#fff1f2;color:#9f1239;border:1px solid #fecdd3}.flash-error span{background:#e11d48;color:#fff}
.metric-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:15px;margin-bottom:15px}.metric-card{position:relative;overflow:hidden;min-height:174px;padding:18px;border-radius:20px;color:#fff;box-shadow:var(--shadow)}.metric-card:after{content:"";position:absolute;width:120px;height:120px;border-radius:50%;right:-32px;bottom:-45px;background:rgba(255,255,255,.1)}.metric-blue{background:linear-gradient(135deg,#2563eb,#0284c7)}.metric-red{background:linear-gradient(135deg,#f43f5e,#dc2626)}.metric-purple{background:linear-gradient(135deg,#7c3aed,#a855f7)}.metric-cyan{background:linear-gradient(135deg,#0891b2,#0d9488)}.metric-icon{width:42px;height:42px;border-radius:13px;display:grid;place-items:center;background:rgba(255,255,255,.16);font-size:18px;font-weight:900}.metric-change{position:absolute;right:16px;top:16px;padding:5px 8px;border-radius:99px;background:rgba(255,255,255,.15);font-size:8px;font-weight:900;letter-spacing:.12em}.metric-card>span{display:block;font-size:11px;color:rgba(255,255,255,.84);margin-top:14px}.metric-card strong{display:block;font-size:34px;line-height:1;margin:7px 0;font-weight:900;letter-spacing:-.04em}.metric-card small{font-size:10px;color:rgba(255,255,255,.72)}
.insight-strip{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:17px}.insight-strip>div{display:flex;align-items:center;gap:11px;background:#fff;border:1px solid var(--line);border-radius:15px;padding:12px 14px;box-shadow:var(--shadow-soft)}.insight-icon{width:38px;height:38px;border-radius:11px;display:grid;place-items:center;font-size:12px;font-weight:900}.insight-icon.overdue{background:#fff1f2;color:#e11d48}.insight-icon.resolved{background:#ecfdf3;color:#16a34a}.insight-icon.database{background:#ecfeff;color:#0891b2}.insight-strip p{margin:0}.insight-strip b,.insight-strip small{display:block}.insight-strip b{font-size:13px}.insight-strip small{font-size:10px;color:var(--muted);margin-top:3px}
.surface{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-soft);overflow:hidden}.surface-head{display:flex;justify-content:space-between;align-items:center;padding:16px 18px;border-bottom:1px solid var(--line)}.surface-head h2{font-size:15px;margin:3px 0 0;letter-spacing:-.015em}.surface-head a{font-size:11px;color:var(--primary);font-weight:750}.dashboard-layout{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(300px,.8fr);gap:16px;margin-bottom:16px}.report-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.table-scroll{overflow:auto}.data-table{width:100%;border-collapse:collapse;min-width:850px}.data-table th,.data-table td{text-align:left;padding:13px 15px;border-bottom:1px solid #edf0f4;font-size:11px;vertical-align:middle}.data-table th{background:#f8fafc;color:#667085;text-transform:uppercase;letter-spacing:.07em;font-size:9px;font-weight:850}.data-table tbody tr:hover{background:#fbfdff}.data-table tbody tr:last-child td{border-bottom:0}.row-title{display:block;font-size:12px;font-weight:770;color:#1f2a44}.data-table td small{display:block;color:var(--muted);font-size:9px;margin-top:4px}.ticket-code{display:inline-flex;padding:5px 8px;border-radius:8px;background:#eef4ff;color:var(--primary);font-size:10px;font-weight:850}.muted{color:var(--muted)}.person{display:inline-flex;align-items:center;gap:7px;font-size:10px;font-weight:700}.person i{width:25px;height:25px;border-radius:8px;display:grid;place-items:center;background:#eaf0ff;color:var(--primary);font-style:normal;font-size:9px}.mini-person i{width:22px;height:22px;border-radius:7px}
.badge{display:inline-flex;align-items:center;justify-content:center;white-space:nowrap;padding:5px 8px;border-radius:99px;font-size:9px;font-weight:850;letter-spacing:.02em}.large-badge{padding:7px 11px;font-size:10px}.priority-low{background:#ecfdf3;color:#15803d}.priority-medium{background:#fff7ed;color:#b45309}.priority-high{background:#fff1f2;color:#be123c}.priority-critical{background:#dc2626;color:#fff;box-shadow:0 5px 14px rgba(220,38,38,.22)}.status-new{background:#e0f2fe;color:#0369a1}.status-assigned{background:#ede9fe;color:#6d28d9}.status-in_progress{background:#dbeafe;color:#1d4ed8}.status-waiting_user,.status-waiting_vendor{background:#fef3c7;color:#92400e}.status-resolved{background:#dcfce7;color:#166534}.status-closed{background:#e5e7eb;color:#475467}.asset-status-active{background:#dcfce7;color:#166534}.asset-status-maintenance{background:#ffedd5;color:#9a3412}.asset-status-retired{background:#e5e7eb;color:#475467}
.task-stack{padding:12px;display:grid;gap:9px}.mini-task{display:block;padding:12px;border:1px solid var(--line);border-radius:13px;background:#fbfcfe;transition:.16s}.mini-task:hover{border-color:color-mix(in srgb,var(--primary) 38%,var(--line));transform:translateY(-1px)}.mini-task-top{display:flex;justify-content:space-between;gap:8px}.mini-task-top b{font-size:11px}.mini-task-top span{font-size:9px;color:var(--primary);font-weight:850}.mini-task small{display:block;font-size:9px;color:var(--muted);margin:6px 0 9px}.progress-track,.report-track{height:7px;background:#edf1f5;border-radius:99px;overflow:hidden}.progress-track i,.report-track i{display:block;height:100%;border-radius:99px;background:linear-gradient(90deg,var(--primary),var(--accent))}.empty-card,.empty-state{padding:28px;text-align:center;color:var(--muted);font-size:11px}.report-card{padding-bottom:10px}.report-bars{padding:15px 18px}.report-row{margin-bottom:13px}.report-row>div:first-child{display:flex;justify-content:space-between;font-size:10px;margin-bottom:6px}.report-row span{text-transform:capitalize;color:#475467}.status-fill-new{background:#38bdf8!important}.status-fill-assigned{background:#8b5cf6!important}.status-fill-in_progress{background:#3b82f6!important}.status-fill-waiting_user,.status-fill-waiting_vendor{background:#f59e0b!important}.status-fill-resolved{background:#22c55e!important}.status-fill-closed{background:#94a3b8!important}.priority-pills{display:grid;grid-template-columns:repeat(2,1fr);gap:10px;padding:16px}.priority-pill{border-radius:14px;padding:13px;display:flex;justify-content:space-between;align-items:center}.priority-pill span{font-size:9px;font-weight:850}.priority-pill strong{font-size:21px}.priority-pill-low{background:#ecfdf3;color:#15803d}.priority-pill-medium{background:#fff7ed;color:#b45309}.priority-pill-high{background:#fff1f2;color:#be123c}.priority-pill-critical{background:#fee2e2;color:#991b1b}
.queue-bar{display:flex;gap:7px;flex-wrap:wrap;margin-bottom:13px}.queue-bar a{display:flex;align-items:center;gap:7px;background:#fff;border:1px solid var(--line);padding:8px 11px;border-radius:10px;color:#667085;font-size:10px;font-weight:720}.queue-bar a:hover,.queue-bar a.active{border-color:color-mix(in srgb,var(--primary) 45%,white);background:color-mix(in srgb,var(--primary) 7%,white);color:var(--primary)}.queue-dot{width:7px;height:7px;border-radius:50%}.queue-dot.open{background:#3b82f6}.queue-dot.mine{background:#8b5cf6}.queue-dot.overdue{background:#ef4444}.queue-dot.closed{background:#94a3b8}.filter-grid{display:grid;grid-template-columns:minmax(260px,2fr) repeat(3,minmax(130px,1fr)) auto;gap:9px;padding:14px;border-bottom:1px solid var(--line)}.filter-grid input,.filter-grid select,.form-control{width:100%;border:1px solid var(--line-strong);background:#fff;color:#24324a;border-radius:10px;padding:10px 11px;outline:none;font-size:11px;transition:.15s border,.15s box-shadow}.filter-grid input:focus,.filter-grid select:focus,.form-control:focus{border-color:color-mix(in srgb,var(--primary) 55%,white);box-shadow:0 0 0 4px color-mix(in srgb,var(--primary) 10%,transparent)}.search-field{position:relative}.search-field span{position:absolute;left:12px;top:9px;color:#98a2b3;font-size:15px}.search-field input{padding-left:35px}.ticket-table td time,.data-table time{font-size:9px;color:#667085}
.form-layout{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:16px}.form-surface{padding:20px}.form-surface form{width:100%}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}.span-2{grid-column:span 2}.form-field label{display:block;font-size:10px;font-weight:800;color:#475467;margin-bottom:7px}.form-field textarea{resize:vertical}.form-field input[type="checkbox"]{width:auto;accent-color:var(--primary)}.checkbox-field{display:flex;align-items:center;gap:8px;padding:10px 0}.checkbox-field label{margin:0;order:2}.help-text{display:block;color:var(--muted);font-size:9px;margin-top:5px}.field-error{display:block;color:#be123c;font-size:9px;margin-top:5px}.form-footer{display:flex;justify-content:flex-end;align-items:center;gap:9px;margin-top:20px;padding-top:16px;border-top:1px solid var(--line)}.inline-footer{justify-content:space-between}.form-help{padding:22px;align-self:start}.help-illustration{width:54px;height:54px;border-radius:16px;display:grid;place-items:center;background:linear-gradient(135deg,color-mix(in srgb,var(--primary) 14%,white),color-mix(in srgb,var(--secondary) 16%,white));color:var(--primary);font-size:25px;font-weight:900}.form-help h3{font-size:14px;margin:16px 0 8px}.form-help ul{padding-left:17px;margin:0;color:#667085;font-size:10px;line-height:1.8}.medium-form{max-width:980px}
.ticket-heading h1{max-width:900px}.ticket-detail-layout{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:16px}.ticket-main-column,.ticket-sidebar{min-width:0}.ticket-sidebar{display:grid;align-content:start;gap:14px}.conversation-thread{display:grid;gap:12px;margin-bottom:15px}.thread-message{background:#fff;border:1px solid var(--line);border-radius:16px;box-shadow:var(--shadow-soft);overflow:hidden}.thread-message header{display:flex;align-items:center;gap:10px;padding:13px 15px;border-bottom:1px solid var(--line)}.thread-message header>div:nth-child(2){min-width:0}.thread-message header b,.thread-message header small{display:block}.thread-message header b{font-size:11px}.thread-message header small{font-size:9px;color:var(--muted);margin-top:2px}.thread-message header time{margin-left:auto;font-size:9px;color:#98a2b3}.thread-avatar{width:34px;height:34px;display:grid;place-items:center;border-radius:10px;background:linear-gradient(135deg,var(--primary),var(--secondary));color:#fff;font-weight:850;font-size:11px}.requester-avatar{background:linear-gradient(135deg,#0891b2,#0d9488)}.thread-body{padding:16px;font-size:12px;line-height:1.7;color:#344054}.requester-message{border-left:4px solid var(--accent)}.reply-message{border-left:4px solid var(--primary)}.internal-message{background:#fffbeb;border-color:#fde68a;border-left:4px solid #f59e0b}.attachment-chip{display:inline-flex;margin-top:12px;padding:7px 10px;border-radius:9px;background:#eef4ff;color:var(--primary);font-weight:720;font-size:10px}.reply-surface form,.manage-card form{padding:16px}.detail-list{margin:0;padding:13px 16px}.detail-list>div{display:grid;grid-template-columns:110px 1fr;gap:10px;padding:9px 0;border-bottom:1px dashed #e9edf3}.detail-list>div:last-child{border:0}.detail-list dt{font-size:9px;color:var(--muted)}.detail-list dd{margin:0;font-size:10px;font-weight:720;text-align:right}.timeline-list{padding:15px}.timeline-item{display:grid;grid-template-columns:12px 1fr;gap:9px;padding-bottom:15px;position:relative}.timeline-item:before{content:"";position:absolute;width:1px;background:#e2e8f0;left:4px;top:11px;bottom:-2px}.timeline-item:last-child:before{display:none}.timeline-item>i{width:9px;height:9px;border-radius:50%;margin-top:3px;background:var(--primary);box-shadow:0 0 0 4px #eff6ff;z-index:1}.timeline-item b,.timeline-item small,.timeline-item time{display:block}.timeline-item b{font-size:10px}.timeline-item small{font-size:9px;color:#667085;margin-top:3px;line-height:1.45}.timeline-item time{font-size:8px;color:#98a2b3;margin-top:4px}
.kanban-board{display:grid;grid-template-columns:repeat(4,minmax(265px,1fr));gap:13px;overflow-x:auto;padding-bottom:10px}.kanban-column{background:#edf1f6;border:1px solid #e3e8ef;border-radius:17px;padding:11px;min-height:500px}.kanban-column>header{display:flex;justify-content:space-between;align-items:center;padding:3px 4px 12px}.kanban-column>header>div{display:flex;align-items:center;gap:8px}.kanban-column>header i{width:8px;height:8px;border-radius:50%;background:#94a3b8}.column-todo>header i{background:#64748b}.column-in_progress>header i{background:#3b82f6}.column-review>header i{background:#f59e0b}.column-done>header i{background:#22c55e}.kanban-column h2{font-size:11px;margin:0}.kanban-column>header>span{width:23px;height:23px;display:grid;place-items:center;border-radius:8px;background:#fff;color:#475467;font-size:9px;font-weight:850}.kanban-stack{display:grid;gap:9px}.task-card{position:relative;background:#fff;border:1px solid var(--line);border-radius:14px;padding:13px;box-shadow:0 5px 16px rgba(30,41,59,.045)}.task-card-top{display:flex;justify-content:space-between;align-items:center}.task-card-top>b{font-size:9px;color:var(--primary)}.task-card h3{font-size:12px;line-height:1.45;margin:11px 0 6px}.task-card p{font-size:9px;line-height:1.55;color:var(--muted);margin:0 0 8px}.linked-ticket{display:inline-flex;font-size:9px;color:var(--primary);font-weight:750;margin-bottom:10px}.task-card footer{display:flex;justify-content:space-between;align-items:center;margin-top:10px}.task-card footer time{font-size:8px;color:var(--muted)}.card-edit{position:absolute;right:10px;bottom:-8px;opacity:0;background:#fff;border:1px solid var(--line);padding:5px 8px;border-radius:8px;color:var(--primary);font-size:8px;font-weight:800;box-shadow:var(--shadow-soft);transition:.15s}.task-card:hover .card-edit{opacity:1;bottom:8px}.kanban-empty{padding:24px;text-align:center;font-size:10px;color:#98a2b3}
.asset-filter{grid-template-columns:minmax(280px,2fr) repeat(2,minmax(150px,1fr)) auto}.asset-card-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:13px;padding:15px}.asset-card{border:1px solid var(--line);border-radius:16px;padding:15px;background:linear-gradient(180deg,#fff,#fbfcfe);box-shadow:0 5px 16px rgba(30,41,59,.04);transition:.16s}.asset-card:hover{transform:translateY(-2px);box-shadow:var(--shadow);border-color:color-mix(in srgb,var(--primary) 28%,var(--line))}.asset-card header{display:flex;gap:11px;align-items:center}.asset-type-icon{width:46px;height:46px;border-radius:14px;display:grid;place-items:center;font-size:17px;font-weight:900}.asset-type-server{background:#ede9fe;color:#7c3aed}.asset-type-network{background:#cffafe;color:#0891b2}.asset-type-printer{background:#ffedd5;color:#c2410c}.asset-type-laptop{background:#dbeafe;color:#2563eb}.asset-type-computer,.asset-type-other,.asset-type-nvr{background:#ecfdf3;color:#15803d}.asset-card h2{font-size:14px;margin:0 0 6px}.asset-main{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin:16px 0;padding:14px 0;border-top:1px dashed var(--line);border-bottom:1px dashed var(--line)}.asset-main span,.asset-main b{display:block}.asset-main span{font-size:8px;color:#98a2b3;text-transform:uppercase;letter-spacing:.06em}.asset-main b{font-size:10px;margin-top:4px;word-break:break-word}.asset-card footer{display:flex;justify-content:space-between;align-items:center}.asset-card footer>a{font-size:9px;color:var(--primary);font-weight:800}.card-grid-empty{grid-column:1/-1}
.notification-page-list{padding:6px 0}.notification-row{display:grid;grid-template-columns:42px minmax(0,1fr) 12px;align-items:center;gap:12px;padding:14px 17px;border-bottom:1px solid var(--line)}.notification-row:last-child{border:0}.notification-row:hover{background:#fbfdff}.notification-row.unread{background:#f6f9ff}.notification-level{width:38px;height:38px;border-radius:12px;display:grid;place-items:center;font-size:12px;font-weight:900}.level-info{background:#dbeafe;color:#2563eb}.level-success{background:#dcfce7;color:#16a34a}.level-warning{background:#fef3c7;color:#d97706}.level-danger{background:#fee2e2;color:#dc2626}.notification-row b{font-size:11px}.notification-row p{font-size:10px;color:#667085;margin:4px 0}.notification-row time{font-size:8px;color:#98a2b3}.unread-mark{width:8px;height:8px;border-radius:50%;background:var(--primary)}
.settings-layout{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:16px}.preview-card{padding:22px;text-align:center;align-self:start}.preview-logo{width:72px;height:72px;border-radius:21px;margin:20px auto 14px;font-size:22px}.preview-card h2{font-size:18px;margin:0 0 5px}.preview-card p{color:var(--muted);font-size:11px}.preview-colors{display:flex;justify-content:center;gap:8px;margin:18px}.preview-colors i{width:32px;height:32px;border-radius:10px;box-shadow:inset 0 0 0 3px rgba(255,255,255,.6),0 4px 10px rgba(15,23,42,.1)}.preview-card small{color:#98a2b3;font-size:9px;line-height:1.6}.audit-action{padding:5px 8px;background:#f2f4f7;border-radius:8px;font-weight:800;color:#475467;font-size:9px}
.login-page{min-height:100vh;display:grid;grid-template-columns:minmax(420px,1.1fr) minmax(430px,.9fr);background:#fff}.login-visual{position:relative;overflow:hidden;display:grid;place-items:center;padding:50px;background:linear-gradient(140deg,#0f172a 0%,#172554 45%,color-mix(in srgb,var(--secondary) 72%,#111827) 100%)}.login-visual:before,.login-visual:after{content:"";position:absolute;border-radius:50%;filter:blur(3px)}.login-visual:before{width:420px;height:420px;background:color-mix(in srgb,var(--primary) 35%,transparent);right:-180px;top:-140px}.login-visual:after{width:320px;height:320px;background:color-mix(in srgb,var(--accent) 22%,transparent);left:-130px;bottom:-120px}.visual-content{position:relative;z-index:1;max-width:590px;color:#fff}.visual-logo{width:68px;height:68px;border-radius:20px;font-size:21px;margin-bottom:36px}.visual-content>span{font-size:9px;letter-spacing:.18em;color:#93c5fd;font-weight:850}.visual-content h1{font-size:46px;line-height:1.13;letter-spacing:-.05em;margin:12px 0 18px}.visual-content h1 b{color:#67e8f9}.visual-content>p{font-size:13px;line-height:1.75;color:#cbd5e1;max-width:500px}.visual-features{display:grid;grid-template-columns:repeat(3,1fr);gap:11px;margin-top:34px}.visual-features>div{display:flex;gap:9px;padding:12px;border:1px solid rgba(255,255,255,.12);border-radius:13px;background:rgba(255,255,255,.06)}.visual-features i{width:24px;height:24px;border-radius:8px;background:rgba(34,197,94,.18);color:#86efac;display:grid;place-items:center;font-style:normal;font-size:10px}.visual-features b,.visual-features small{display:block}.visual-features b{font-size:10px}.visual-features small{font-size:8px;color:#94a3b8;margin-top:3px}.login-panel{display:grid;place-items:center;padding:40px}.login-box{width:min(410px,100%)}.mobile-login-logo{display:none;width:58px;height:58px;border-radius:17px;margin-bottom:20px}.login-kicker{font-size:9px;letter-spacing:.16em;color:var(--primary);font-weight:850}.login-box h2{font-size:30px;margin:8px 0 6px;letter-spacing:-.04em}.login-box>p{color:var(--muted);font-size:12px;margin:0 0 28px}.login-box form>label{display:block;font-size:10px;font-weight:800;color:#475467;margin:14px 0 7px}.login-input{position:relative}.login-input span{position:absolute;left:12px;top:11px;color:#98a2b3;font-size:11px}.login-input input{width:100%;border:1px solid var(--line-strong);border-radius:11px;padding:12px 12px 12px 36px;outline:none}.login-input input:focus{border-color:var(--primary);box-shadow:0 0 0 4px color-mix(in srgb,var(--primary) 10%,transparent)}.login-submit{margin-top:20px;padding:12px}.login-note{text-align:center;padding-top:20px;margin-top:22px;border-top:1px solid var(--line);color:#98a2b3;font-size:9px}
.sidebar-overlay{display:none;position:fixed;inset:0;background:rgba(15,23,42,.45);z-index:35}
@media(max-width:1250px){.metric-grid{grid-template-columns:repeat(2,1fr)}.asset-card-grid{grid-template-columns:repeat(2,1fr)}.filter-grid{grid-template-columns:2fr 1fr 1fr}.filter-grid .button{grid-column:auto}.dashboard-layout{grid-template-columns:1fr}.ticket-detail-layout{grid-template-columns:1fr}.ticket-sidebar{grid-template-columns:repeat(2,1fr)}.timeline-card{grid-column:1/-1}}
@media(max-width:980px){:root{--sidebar:250px}.app-shell{grid-template-columns:1fr}.sidebar{position:fixed;left:-270px;width:250px;transition:.22s left}.sidebar.show{left:0}.sidebar-overlay.show{display:block}.mobile-toggle{display:grid;place-items:center}.content-area{padding:20px}.topbar{padding:0 18px}.user-copy{display:none}.login-page{grid-template-columns:1fr}.login-visual{display:none}.mobile-login-logo{display:grid}.form-layout,.settings-layout{grid-template-columns:1fr}.form-help,.preview-card{display:none}.kanban-board{grid-template-columns:repeat(4,280px)}}
@media(max-width:720px){.content-area{padding:16px}.topbar{height:67px}.topbar-left small,.logout-button{display:none}.notification-popover{width:min(340px,calc(100vw - 30px));right:-80px}.page-heading{flex-direction:column}.page-heading h1{font-size:23px}.metric-grid,.report-grid,.insight-strip{grid-template-columns:1fr}.metric-card{min-height:150px}.form-grid{grid-template-columns:1fr}.span-2{grid-column:span 1}.filter-grid,.asset-filter{grid-template-columns:1fr}.asset-card-grid{grid-template-columns:1fr}.ticket-sidebar{grid-template-columns:1fr}.timeline-card{grid-column:auto}.inline-footer{align-items:flex-start;flex-direction:column}.visual-features{grid-template-columns:1fr}.login-panel{padding:24px}.login-box h2{font-size:26px}}
@media print{.sidebar,.topbar,.heading-actions,.queue-bar,.filter-grid,.reply-surface,.manage-card{display:none!important}.app-shell{display:block}.content-area{padding:0}.surface{box-shadow:none}.page-heading{margin-top:0}}

/* v2.1 user portal */
.user-form-note,.user-ticket-tip{margin-top:16px;padding:12px 13px;border-radius:12px;background:#eff6ff;border:1px solid #bfdbfe;color:#1e40af;font-size:10px;line-height:1.6}
.user-device-mini{position:relative;padding-bottom:38px}.device-issue-link{position:absolute;left:13px;bottom:11px;color:var(--primary);font-size:9px;font-weight:850}
.user-insight-strip>div:last-child p{min-width:0}.user-insight-strip>div:last-child b{display:block;max-width:290px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.user-ticket-filter{grid-template-columns:minmax(280px,2fr) minmax(150px,1fr) minmax(150px,1fr) auto}
.help-category-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-bottom:16px}.help-category-card{padding:18px}.help-category-icon{width:42px;height:42px;border-radius:13px;display:grid;place-items:center;background:linear-gradient(135deg,color-mix(in srgb,var(--primary) 14%,white),color-mix(in srgb,var(--secondary) 15%,white));color:var(--primary);font-weight:900;font-size:18px}.help-category-card h2{font-size:14px;margin:14px 0 7px}.help-category-card p{font-size:10px;line-height:1.65;color:var(--muted);min-height:50px}.help-category-card a{font-size:9px;color:var(--primary);font-weight:850}.help-steps{padding-bottom:18px}.help-step-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;padding:0 18px}.help-step-grid>div{padding:15px;border-radius:14px;background:#f8fafc;border:1px solid var(--line)}.help-step-grid b{width:30px;height:30px;display:grid;place-items:center;border-radius:10px;background:linear-gradient(135deg,var(--primary),var(--secondary));color:#fff;font-size:11px}.help-step-grid h3{font-size:11px;margin:11px 0 5px}.help-step-grid p{font-size:9px;line-height:1.6;color:var(--muted);margin:0}
.profile-layout{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:16px}.profile-summary-card{padding:24px;text-align:center;align-self:start}.profile-big-avatar{width:76px;height:76px;margin:0 auto 14px;border-radius:24px;display:grid;place-items:center;background:linear-gradient(135deg,var(--primary),var(--secondary));color:#fff;font-size:25px;font-weight:900;box-shadow:0 14px 30px color-mix(in srgb,var(--primary) 25%,transparent)}.profile-summary-card h2{font-size:18px;margin:0 0 4px}.profile-summary-card>p{font-size:10px;color:var(--muted);margin:0 0 20px}.profile-summary-card dl{display:grid;gap:10px;text-align:left}.profile-summary-card dl div{padding:10px 12px;border-radius:11px;background:#f8fafc;border:1px solid var(--line)}.profile-summary-card dt{font-size:8px;color:#98a2b3;text-transform:uppercase;letter-spacing:.07em}.profile-summary-card dd{font-size:10px;font-weight:750;margin:4px 0 0;word-break:break-word}
@media(max-width:1100px){.help-category-grid{grid-template-columns:repeat(2,1fr)}.help-step-grid{grid-template-columns:repeat(2,1fr)}.profile-layout{grid-template-columns:1fr}.profile-summary-card{display:none}}
@media(max-width:720px){.help-category-grid,.help-step-grid{grid-template-columns:1fr}.user-ticket-filter{grid-template-columns:1fr}}

/* =========================================================
   GSB Support v2.2 — modern admin workspace
   ========================================================= */
.admin-mode{--sidebar:286px;background:#f5f7fb}.admin-mode .sidebar{padding:18px 14px 14px;background:linear-gradient(180deg,#0b1220 0%,#101b30 58%,#0c1728 100%)}
.admin-mode .brand-block{padding:4px 8px 18px;margin-bottom:12px}.admin-mode .brand-logo{width:43px;height:43px;border-radius:13px}.admin-mode .brand-copy strong{font-size:14px}.admin-mode .brand-copy small{text-transform:uppercase;letter-spacing:.11em;font-size:8px;color:#6f86a6}
.workspace-badge{display:flex;align-items:center;gap:10px;margin:0 5px 16px;padding:10px 11px;border:1px solid rgba(255,255,255,.07);border-radius:13px;background:linear-gradient(135deg,rgba(34,197,94,.09),rgba(6,182,212,.055))}.workspace-badge>i{width:9px;height:9px;border-radius:50%;background:#22c55e;box-shadow:0 0 0 5px rgba(34,197,94,.12)}.workspace-badge span{min-width:0}.workspace-badge b,.workspace-badge small{display:block}.workspace-badge b{font-size:10px;color:#dffbea}.workspace-badge small{font-size:8px;color:#7389a7;margin-top:2px}
.admin-mode .sidebar-caption{padding:9px 12px 6px;color:#607796;font-size:8px;letter-spacing:.18em}.admin-mode .sidebar-nav{gap:3px;margin-bottom:10px}.admin-mode .sidebar-nav a{min-height:41px;padding:8px 10px;border-radius:10px;font-size:11px;font-weight:700}.admin-mode .sidebar-nav a:hover{transform:none;background:rgba(255,255,255,.055)}.admin-mode .sidebar-nav a.active{background:linear-gradient(90deg,rgba(37,99,235,.3),rgba(37,99,235,.09));box-shadow:inset 3px 0 #60a5fa;color:#fff}.admin-mode .nav-icon{width:28px;height:28px;border-radius:8px;font-size:11px}.admin-mode .sidebar-nav em{height:19px;min-width:20px;padding:0 5px;font-size:8px;background:#1e3353}
.admin-mode .nav-subitem{padding-left:17px!important;min-height:34px!important;color:#91a3bb!important}.admin-mode .nav-subitem .queue-mini{width:7px;height:7px;border-radius:50%;margin-left:5px;box-shadow:0 0 0 4px rgba(255,255,255,.035)}.queue-open{background:#3b82f6}.queue-mine{background:#8b5cf6}.queue-unassigned{background:#f59e0b}.queue-overdue{background:#ef4444}.queue-closed{background:#64748b}.admin-mode .nav-subitem.active{color:#fff!important;background:rgba(255,255,255,.055)!important;box-shadow:none!important}
.sidebar-footer-card{display:grid;grid-template-columns:34px minmax(0,1fr) 20px;align-items:center;gap:9px;margin:17px 5px 7px;padding:10px;border:1px solid rgba(255,255,255,.08);border-radius:13px;background:rgba(255,255,255,.045)}.sidebar-user-avatar{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;color:#fff;font-weight:850;font-size:11px;background:linear-gradient(135deg,var(--primary),var(--secondary))}.sidebar-footer-card strong,.sidebar-footer-card small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-footer-card strong{font-size:10px;color:#f1f5f9}.sidebar-footer-card small{font-size:8px;color:#7890ad;margin-top:3px}.sidebar-footer-card>a{color:#8da2bf;font-size:20px;text-align:center}
.admin-mode .sidebar-version{font-size:8px;margin-top:7px}.admin-mode .main-area{background:#f5f7fb}.admin-mode .topbar{height:72px;padding:0 24px;background:rgba(255,255,255,.92);box-shadow:0 1px 0 rgba(15,23,42,.055)}
.global-search{width:min(520px,45vw);position:relative}.global-search>span{position:absolute;left:13px;top:9px;color:#94a3b8;font-size:15px}.global-search input{width:100%;height:40px;border:1px solid #e2e8f0;border-radius:12px;background:#f8fafc;padding:0 45px 0 39px;outline:none;color:#26334a;font-size:11px}.global-search input:focus{background:#fff;border-color:color-mix(in srgb,var(--primary) 45%,#dbe4f0);box-shadow:0 0 0 4px color-mix(in srgb,var(--primary) 8%,transparent)}.global-search kbd{position:absolute;right:11px;top:9px;border:1px solid #d9e0ea;border-bottom-width:2px;border-radius:6px;background:#fff;color:#94a3b8;font-size:9px;padding:2px 6px;font-family:inherit}
.quick-create-menu{position:relative}.quick-create-menu>summary{list-style:none}.quick-create-menu>summary::-webkit-details-marker{display:none}.quick-create-button{height:39px;display:flex;align-items:center;padding:0 13px;border-radius:10px;color:#fff;background:linear-gradient(135deg,var(--primary),var(--secondary));font-size:10px;font-weight:800;cursor:pointer;box-shadow:0 9px 20px color-mix(in srgb,var(--primary) 24%,transparent)}.quick-create-popover{position:absolute;right:0;top:48px;width:250px;padding:7px;background:#fff;border:1px solid var(--line);border-radius:15px;box-shadow:0 24px 70px rgba(15,23,42,.17);z-index:50}.quick-create-popover a{display:flex;align-items:center;gap:10px;padding:10px;border-radius:10px}.quick-create-popover a:hover{background:#f5f8fc}.quick-create-popover i{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:#eef4ff;color:var(--primary);font-style:normal;font-weight:900}.quick-create-popover b,.quick-create-popover small{display:block}.quick-create-popover b{font-size:10px}.quick-create-popover small{font-size:8px;color:var(--muted);margin-top:3px}
.admin-mode .content-area{padding:24px 26px 36px;max-width:1780px}.admin-hero{display:flex;justify-content:space-between;align-items:flex-end;gap:18px;margin-bottom:20px}.admin-eyebrow{display:flex;align-items:center;gap:7px;color:#64748b;font-size:8px;letter-spacing:.18em;font-weight:850}.admin-eyebrow i{width:7px;height:7px;border-radius:50%;background:#22c55e;box-shadow:0 0 0 5px #dcfce7}.admin-hero h1{font-size:27px;margin:8px 0 5px;letter-spacing:-.045em}.admin-hero p{font-size:11px;color:var(--muted);margin:0}.admin-hero-actions{display:flex;gap:8px;flex-wrap:wrap}
.admin-metric-grid{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px;margin-bottom:14px}.admin-metric{position:relative;display:flex;align-items:center;gap:11px;min-height:112px;padding:15px;background:#fff;border:1px solid #e7ebf1;border-radius:16px;box-shadow:0 6px 22px rgba(15,23,42,.045);transition:.17s transform,.17s box-shadow,.17s border-color}.admin-metric:hover{transform:translateY(-2px);box-shadow:0 14px 34px rgba(15,23,42,.085);border-color:#d8e1ee}.admin-metric:before{content:"";position:absolute;left:0;top:18px;bottom:18px;width:3px;border-radius:0 99px 99px 0;background:var(--metric-accent)}.admin-metric-icon{width:39px;height:39px;border-radius:12px;display:grid;place-items:center;flex:0 0 auto;background:color-mix(in srgb,var(--metric-accent) 11%,white);color:var(--metric-accent);font-size:14px;font-weight:900}.admin-metric>div:nth-child(2){min-width:0}.admin-metric span,.admin-metric strong,.admin-metric small{display:block}.admin-metric span{font-size:8px;color:#667085;font-weight:800}.admin-metric strong{font-size:25px;line-height:1;margin:6px 0;color:#172033;letter-spacing:-.04em}.admin-metric small{font-size:8px;color:#98a2b3;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.admin-metric>b{position:absolute;right:12px;top:12px;color:#cbd5e1;font-size:11px}.metric-accent-blue{--metric-accent:#2563eb}.metric-accent-red{--metric-accent:#ef4444}.metric-accent-orange{--metric-accent:#f59e0b}.metric-accent-purple{--metric-accent:#8b5cf6}.metric-accent-cyan{--metric-accent:#06b6d4}.metric-accent-green{--metric-accent:#16a34a}
.admin-dashboard-grid{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(310px,.85fr);gap:14px}.admin-panel{background:#fff;border:1px solid #e6eaf0;border-radius:17px;box-shadow:0 7px 25px rgba(15,23,42,.045);min-width:0;overflow:hidden}.admin-panel-wide{min-width:0}.admin-panel-head{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:16px 17px;border-bottom:1px solid #edf0f4}.admin-panel-head span{font-size:7px;letter-spacing:.17em;color:#94a3b8;font-weight:850}.admin-panel-head h2{font-size:13px;margin:4px 0 0}.admin-panel-head>a{font-size:9px;color:var(--primary);font-weight:800}
.pipeline-content{display:grid;grid-template-columns:minmax(0,1fr) 165px;gap:18px;padding:18px}.pipeline-bars{display:grid;gap:14px}.pipeline-row{display:grid;grid-template-columns:minmax(130px,180px) minmax(120px,1fr) 38px;gap:12px;align-items:center}.pipeline-label{display:flex;align-items:center;gap:8px;min-width:0}.pipeline-label b{font-size:9px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.pipeline-label em{margin-left:auto;font-style:normal;font-size:9px;color:#475467;font-weight:850}.pipeline-dot{width:8px;height:8px;border-radius:50%;flex:0 0 auto}.status-dot-new,.status-fill-new{background:#3b82f6}.status-dot-assigned,.status-fill-assigned{background:#6366f1}.status-dot-in_progress,.status-fill-in_progress{background:#8b5cf6}.status-dot-waiting_user,.status-fill-waiting_user{background:#f59e0b}.status-dot-waiting_vendor,.status-fill-waiting_vendor{background:#f97316}.status-dot-resolved,.status-fill-resolved{background:#22c55e}.status-dot-closed,.status-fill-closed{background:#64748b}.pipeline-track{height:7px;border-radius:99px;background:#eef2f6;overflow:hidden}.pipeline-track i{display:block;height:100%;min-width:3px;border-radius:99px}.pipeline-row>small{font-size:8px;color:#98a2b3;text-align:right}.today-pulse{display:flex;flex-direction:column;justify-content:center;align-items:center;padding:18px;border-radius:15px;background:linear-gradient(145deg,#0f172a,#1e293b);color:#fff;text-align:center}.today-pulse>span{font-size:7px;letter-spacing:.18em;color:#93c5fd;font-weight:850}.today-pulse>strong{font-size:42px;line-height:1;margin:10px 0 6px}.today-pulse>p{font-size:8px;color:#94a3b8;margin:0 0 14px}.today-pulse>div{width:100%;padding-top:12px;border-top:1px solid rgba(255,255,255,.1)}.today-pulse>div b,.today-pulse>div small{display:block}.today-pulse>div b{font-size:18px;color:#86efac}.today-pulse>div small{font-size:8px;color:#94a3b8;margin-top:3px}
.agent-load-list{display:grid;gap:14px;padding:16px 17px}.agent-load-row{display:grid;grid-template-columns:minmax(0,1fr) 92px;align-items:center;gap:12px}.agent-ident{display:flex;align-items:center;gap:9px;min-width:0}.agent-ident>i,.requester-cell>i{width:32px;height:32px;border-radius:10px;display:grid;place-items:center;flex:0 0 auto;background:linear-gradient(135deg,#e0e7ff,#dbeafe);color:#4338ca;font-style:normal;font-size:10px;font-weight:900}.agent-ident b,.agent-ident small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.agent-ident b{font-size:9px}.agent-ident small{font-size:7px;color:#98a2b3;margin-top:3px}.agent-load-track{height:6px;border-radius:99px;background:#eef2f6;overflow:hidden}.agent-load-track i{display:block;height:100%;min-width:4px;border-radius:99px;background:linear-gradient(90deg,var(--primary),var(--accent))}
.recent-admin-tickets .table-scroll{max-height:420px}.admin-ticket-table{min-width:1050px}.requester-cell{display:flex;align-items:center;gap:8px;min-width:145px}.requester-cell>i{width:29px;height:29px;border-radius:9px}.requester-cell b,.requester-cell small{display:block}.requester-cell b{font-size:9px}.requester-cell small{font-size:7px;color:#98a2b3;margin-top:2px}.unassigned-label{display:inline-flex;padding:5px 8px;border-radius:8px;background:#fff7ed;color:#c2410c;font-size:8px;font-weight:800}
.quick-action-grid{display:grid;grid-template-columns:1fr 1fr;gap:9px;padding:15px}.quick-action-grid a{display:flex;align-items:center;gap:9px;min-height:68px;padding:11px;border:1px solid #e8ecf2;border-radius:12px;background:#fbfcfe}.quick-action-grid a:hover{border-color:#cdd9e9;background:#f7faff}.quick-action-grid i{width:33px;height:33px;display:grid;place-items:center;flex:0 0 auto;border-radius:10px;background:#eaf1ff;color:var(--primary);font-style:normal;font-weight:900}.quick-action-grid b,.quick-action-grid small{display:block}.quick-action-grid b{font-size:9px}.quick-action-grid small{font-size:7px;color:#98a2b3;margin-top:3px}
.department-list{display:grid;gap:13px;padding:16px 17px}.department-list>div>span{display:flex;justify-content:space-between;gap:10px;margin-bottom:6px}.department-list b{font-size:9px}.department-list small{font-size:7px;color:#98a2b3}.department-list>div>div{height:6px;border-radius:99px;background:#eef2f6;overflow:hidden}.department-list>div>div i{display:block;height:100%;min-width:4px;border-radius:99px;background:linear-gradient(90deg,var(--secondary),var(--accent))}.compact-task-stack{padding:14px}.compact-task-stack .mini-task{padding:10px;margin-bottom:8px}.compact-task-stack .mini-task:last-child{margin-bottom:0}
.report-kpi-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:12px;margin-bottom:14px}.report-kpi-grid article{padding:16px;border:1px solid #e6eaf0;border-radius:15px;background:#fff;box-shadow:0 5px 18px rgba(15,23,42,.04)}.report-kpi-grid span,.report-kpi-grid strong,.report-kpi-grid small{display:block}.report-kpi-grid span{font-size:8px;color:#667085;font-weight:800}.report-kpi-grid strong{font-size:27px;margin:8px 0 4px;letter-spacing:-.04em}.report-kpi-grid small{font-size:8px;color:#98a2b3}.report-page-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.report-pipeline{padding:17px}.priority-report-list{display:grid;gap:14px;padding:18px}.priority-report-row{display:grid;grid-template-columns:90px 1fr 30px;align-items:center;gap:11px}.priority-report-row>div{height:7px;border-radius:99px;background:#eef2f6;overflow:hidden}.priority-report-row>div i{display:block;height:100%;min-width:3px;border-radius:99px}.priority-bar-low{background:#22c55e}.priority-bar-medium{background:#eab308}.priority-bar-high{background:#f97316}.priority-bar-critical{background:#ef4444}.priority-report-row>b{font-size:9px;text-align:right}.report-department-list{max-height:380px;overflow:auto}.agent-performance-table{display:grid}.agent-performance-table>div{display:grid;grid-template-columns:minmax(180px,1.2fr) 75px 82px minmax(90px,.7fr);align-items:center;gap:12px;padding:11px 16px;border-bottom:1px solid #edf0f4}.agent-performance-table>div:last-child{border-bottom:0}.agent-performance-table>div>b{font-size:8px;color:#475467}.user-management-filter{grid-template-columns:minmax(320px,1fr) auto auto}.user-table{min-width:1120px}.role-chip{display:inline-flex;padding:5px 8px;border-radius:8px;font-size:8px;font-weight:850}.role-user{background:#f1f5f9;color:#475569}.role-agent{background:#dbeafe;color:#1d4ed8}.role-manager{background:#ede9fe;color:#6d28d9}.role-auditor{background:#fef3c7;color:#92400e}.cell-main{display:block;font-size:9px}.active-state,.inactive-state{font-size:8px;font-weight:800}.active-state{color:#15803d}.inactive-state{color:#b42318}.table-action{font-size:8px;color:var(--primary);font-weight:800;white-space:nowrap}
@media(max-width:1500px){.admin-metric-grid{grid-template-columns:repeat(3,1fr)}}
@media(max-width:1180px){.admin-dashboard-grid{grid-template-columns:1fr}.admin-panel-wide{grid-column:auto}.report-kpi-grid{grid-template-columns:repeat(3,1fr)}.report-page-grid{grid-template-columns:1fr}.pipeline-content{grid-template-columns:1fr}.today-pulse{display:grid;grid-template-columns:1fr 1fr 1fr;align-items:center;text-align:left}.today-pulse>p{margin:0}.today-pulse>div{border-top:0;border-left:1px solid rgba(255,255,255,.1);padding:0 0 0 18px}}
@media(max-width:980px){.global-search{width:min(500px,65vw)}.admin-hero{align-items:flex-start;flex-direction:column}.admin-metric-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:720px){.global-search{display:none}.quick-create-button{width:38px;padding:0;justify-content:center;font-size:0}.quick-create-button:after{content:"＋";font-size:16px}.admin-mode .content-area{padding:16px}.admin-hero h1{font-size:22px}.admin-metric-grid,.report-kpi-grid{grid-template-columns:1fr}.admin-metric{min-height:96px}.pipeline-row{grid-template-columns:minmax(115px,1fr) minmax(70px,1fr) 32px}.today-pulse{grid-template-columns:1fr;text-align:center}.today-pulse>div{border-left:0;border-top:1px solid rgba(255,255,255,.1);padding:10px 0 0}.quick-action-grid{grid-template-columns:1fr}.agent-performance-table>div{grid-template-columns:1fr 70px}.agent-performance-table>div>b:nth-of-type(2),.agent-performance-table .agent-load-track{display:none}.user-management-filter{grid-template-columns:1fr}}
.audit-mini-list{display:grid;padding:9px 16px}.audit-mini-list>div{display:flex;gap:9px;padding:9px 0;border-bottom:1px solid #edf0f4}.audit-mini-list>div:last-child{border:0}.audit-mini-list>div>i{color:var(--primary);font-style:normal}.audit-mini-list b,.audit-mini-list small{display:block}.audit-mini-list b{font-size:9px}.audit-mini-list small{font-size:7px;color:#98a2b3;margin-top:3px}

/* v2.3 email verification registration */
.login-register-box{margin-top:18px;padding-top:16px;border-top:1px solid var(--line);display:grid;gap:6px;text-align:center}.login-register-box span{font-size:10px;color:var(--muted)}.login-register-box>a{font-size:11px;font-weight:850;color:var(--primary)}.login-register-box small a{font-size:9px;color:#7c3aed;font-weight:700}.register-panel{overflow-y:auto}.register-box{width:min(560px,86%);padding-top:50px;padding-bottom:42px}.register-box>p{margin-bottom:18px}.auth-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.auth-field{display:grid;gap:6px;margin-bottom:12px}.auth-field.wide-field{grid-column:span 2}.auth-field label{font-size:9px;font-weight:800;color:#344054}.auth-field input,.auth-field select{width:100%;min-height:43px;padding:10px 12px;border:1px solid #d8deea;border-radius:10px;background:#fff;color:var(--ink);outline:none}.auth-field input:focus,.auth-field select:focus{border-color:var(--primary);box-shadow:0 0 0 4px color-mix(in srgb,var(--primary) 12%,transparent)}.auth-field em{font-size:8px;color:var(--danger);font-style:normal;line-height:1.4}.auth-field small{font-size:8px;color:var(--muted);line-height:1.45}.auth-links{display:flex;justify-content:space-between;gap:15px;margin-top:16px}.auth-links a{font-size:9px;color:var(--primary);font-weight:800}.auth-status-page{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at 10% 10%,rgba(37,99,235,.15),transparent 28%),radial-gradient(circle at 90% 90%,rgba(124,58,237,.14),transparent 28%),#f5f7fb}.auth-status-card{width:min(520px,100%);padding:38px;background:white;border:1px solid #e5e9f0;border-radius:22px;box-shadow:0 25px 70px rgba(15,23,42,.13);text-align:center}.status-logo{width:54px;height:54px;margin:0 auto 22px;border-radius:16px;display:grid;place-items:center;background:linear-gradient(135deg,var(--primary),var(--secondary));color:white;font-weight:900}.status-icon{width:64px;height:64px;margin:0 auto 18px;border-radius:50%;display:grid;place-items:center;font-size:27px;font-weight:900}.status-icon.success{background:#dcfce7;color:#15803d}.status-icon.danger{background:#fee2e2;color:#b42318}.auth-status-card h1{font-size:26px;letter-spacing:-.035em;margin:8px 0 12px}.auth-status-card>p{font-size:13px;line-height:1.7;color:var(--muted);margin:0 auto 24px;max-width:410px}.auth-status-card>small{display:block;margin-top:20px;color:#98a2b3;font-size:9px}.status-actions{display:flex;justify-content:center;gap:10px;flex-wrap:wrap}.form-status-card{text-align:left}.form-status-card .status-logo{margin-left:0}.form-status-card h1{font-size:23px}.form-status-card>p{margin-left:0}.form-status-card .auth-links{padding-top:10px;border-top:1px solid var(--line)}.flash-warning{background:#fff7ed;color:#9a3412;border:1px solid #fed7aa}.flash-success{background:#ecfdf3;color:#166534;border:1px solid #bbf7d0}
@media(max-width:720px){.auth-form-grid{grid-template-columns:1fr}.auth-field.wide-field{grid-column:span 1}.register-box{width:88%;padding:34px 0}.auth-status-card{padding:28px 20px}.auth-links{flex-direction:column;text-align:center}}

/* v2.4 organization structure */
.login-submit:disabled{opacity:.55;cursor:not-allowed;transform:none;box-shadow:none}
.organization-layout{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(320px,.75fr);gap:18px;align-items:start}
.organization-tree-card,.organization-form-card{overflow:hidden}.organization-form-card{position:sticky;top:96px}
.organization-tree{padding:16px;display:grid;gap:13px}.division-card{border:1px solid var(--line);border-radius:15px;background:#fff;overflow:hidden;box-shadow:var(--shadow-soft)}
.division-head,.department-row{display:flex;align-items:center;justify-content:space-between;gap:14px}.division-head{padding:14px 15px;background:linear-gradient(90deg,color-mix(in srgb,var(--primary) 7%,white),#fff);border-bottom:1px solid var(--line)}
.unit-identity{display:flex;align-items:center;gap:10px;min-width:0}.unit-identity>i{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:linear-gradient(135deg,var(--primary),var(--secondary));color:#fff;font-style:normal;font-size:11px;font-weight:900;flex:0 0 auto}.department-row .unit-identity>i{width:30px;height:30px;background:#edf3ff;color:var(--primary)}
.unit-identity b,.unit-identity small{display:block}.unit-identity b{font-size:12px;color:#263244}.unit-identity small{font-size:9px;color:var(--muted);margin-top:4px}.unit-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap;justify-content:flex-end}.unit-actions form{margin:0}
.status-pill{font-size:8px;font-weight:850;padding:5px 8px;border-radius:99px}.status-active{background:#dcfce7;color:#166534}.status-off{background:#f1f5f9;color:#64748b}.mini-action{border:0;background:#f4f6fa;color:#475467;border-radius:8px;padding:6px 8px;font-size:8px;font-weight:750}.mini-action:hover{background:#e9eef6}.unit-inactive{opacity:.62}
.department-list{padding:5px 15px 11px}.department-row{padding:10px 2px;border-bottom:1px dashed #e9edf3}.department-row:last-child{border-bottom:0}.department-empty{padding:14px 2px;color:#98a2b3;font-size:10px}
.organization-form-card form{padding:18px}.organization-form-grid{display:grid;gap:14px}.organization-form-grid .form-field small{display:block;color:var(--muted);font-size:8px;line-height:1.5;margin-top:5px}.organization-form-grid .checkbox-field{justify-content:flex-start}.organization-form-note{display:grid;gap:6px;margin-top:17px;padding:13px;border-radius:12px;background:#f7f9fd;border:1px solid var(--line)}.organization-form-note b{font-size:10px}.organization-form-note span{font-size:9px;color:var(--muted)}
@media(max-width:1080px){.organization-layout{grid-template-columns:1fr}.organization-form-card{position:static}}
@media(max-width:720px){.division-head,.department-row{align-items:flex-start;flex-direction:column}.unit-actions{width:100%;justify-content:flex-start}}

/* v2.6 orange branding, database logo and organization layout fix */
.brand-image-box{
  overflow:hidden;
  padding:5px;
  background:#fff!important;
  border:1px solid color-mix(in srgb,var(--primary) 22%,#e5e7eb);
  box-shadow:0 10px 24px color-mix(in srgb,var(--primary) 24%,transparent)!important;
}
.brand-image-box img{
  display:block;
  width:100%;
  height:100%;
  object-fit:contain;
  border-radius:inherit;
}
.visual-logo.brand-image-box{padding:8px}
.mobile-login-logo.brand-image-box,.status-logo.brand-image-box{padding:6px}
.preview-logo.brand-image-box{padding:9px}
.visual-content h1 b{color:var(--accent)}
.login-visual{
  background:linear-gradient(140deg,#111827 0%,#3f1d0b 48%,color-mix(in srgb,var(--secondary) 78%,#431407) 100%);
}
.visual-content>span,.login-kicker{color:var(--primary)}
.button-primary,.quick-create-button{
  background:linear-gradient(135deg,var(--primary),var(--secondary));
}

.organization-layout{
  display:grid;
  grid-template-columns:minmax(520px,1fr) minmax(360px,420px);
  gap:18px;
  align-items:start;
}
.organization-tree-card,.organization-form-card{min-width:0}
.organization-tree{padding:15px;gap:14px}
.division-card{min-width:0}
.division-head{min-width:0}
.org-unit-list{
  display:grid;
  gap:0;
  padding:5px 15px 11px;
}
.org-unit-row{
  display:grid;
  grid-template-columns:minmax(0,1fr) auto;
  align-items:center;
  gap:14px;
  min-width:0;
  min-height:62px;
  padding:11px 2px;
  border-bottom:1px dashed #e9edf3;
}
.org-unit-row:last-child{border-bottom:0}
.org-unit-row .unit-identity{min-width:0;height:auto;overflow:visible;background:transparent}
.org-unit-row .unit-identity>span{min-width:0}
.org-unit-row .unit-identity b{
  display:block;
  color:#263244;
  font-size:12px;
  line-height:1.45;
  white-space:normal;
  overflow-wrap:anywhere;
}
.org-unit-row .unit-identity small{
  display:block;
  color:var(--muted);
  font-size:9px;
  line-height:1.55;
  margin-top:4px;
  white-space:normal;
  overflow-wrap:anywhere;
}
.org-unit-row .unit-actions{
  display:flex;
  align-items:center;
  justify-content:flex-end;
  flex-wrap:wrap;
  gap:8px;
  height:auto;
  overflow:visible;
  background:transparent;
}
.org-unit-empty{padding:18px 2px;color:#98a2b3;font-size:10px}
.organization-form-card{position:sticky;top:88px}
.organization-form-card .form-control{width:100%;max-width:100%}
@media(max-width:1180px){
  .organization-layout{grid-template-columns:1fr}
  .organization-form-card{position:static}
}
@media(max-width:720px){
  .org-unit-row{grid-template-columns:1fr;align-items:start}
  .org-unit-row .unit-actions{justify-content:flex-start}
}

/* v2.7 Admin SMTP settings */
.settings-tabs{display:flex;gap:8px;align-items:center;margin:-6px 0 18px;padding:5px;background:#fff;border:1px solid var(--line);border-radius:14px;width:max-content;max-width:100%;box-shadow:0 5px 18px rgba(15,23,42,.04)}
.settings-tabs a{padding:9px 13px;border-radius:10px;color:#667085;font-size:10px;font-weight:850;white-space:nowrap}
.settings-tabs a.active{background:linear-gradient(135deg,var(--primary),var(--secondary));color:#fff;box-shadow:0 7px 18px color-mix(in srgb,var(--primary) 22%,transparent)}
.smtp-settings-layout{align-items:start}
.smtp-section-title{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;margin-bottom:18px;padding-bottom:14px;border-bottom:1px solid var(--line)}
.smtp-section-title span,.smtp-status-card>span{font-size:9px;font-weight:900;letter-spacing:.16em;color:var(--primary)}
.smtp-section-title h2{font-size:17px;margin:4px 0 0}
.smtp-section-title>small{max-width:420px;text-align:right;color:var(--muted);font-size:9px;line-height:1.55}
.smtp-settings-layout .checkbox-field{display:grid;grid-template-columns:auto 1fr;align-items:center;gap:6px 9px;padding:8px 0}
.smtp-settings-layout .checkbox-field input{grid-column:1;grid-row:1;margin:0}
.smtp-settings-layout .checkbox-field label{grid-column:2;grid-row:1;order:initial;margin:0}
.smtp-settings-layout .checkbox-field small{grid-column:2}
.password-state{display:block;margin-top:6px;padding:7px 9px;border-radius:9px;background:#f2f4f7;color:#667085;font-size:8px!important}
.password-state.configured{background:#ecfdf3;color:#166534}
.form-alert{margin-bottom:16px;padding:12px 14px;border-radius:11px;font-size:10px;font-weight:750;line-height:1.55}
.form-alert-error{background:#fff1f2;border:1px solid #fecdd3;color:#9f1239}
.smtp-form-footer{justify-content:space-between;flex-wrap:wrap}
.button-secondary{background:#fff;border:1px solid #d0d5dd;color:#344054}
.button-secondary:hover{border-color:var(--primary);color:var(--primary)}
.smtp-status-card{padding:22px;text-align:center;align-self:start}
.smtp-status-icon{width:66px;height:66px;margin:18px auto 12px;border-radius:20px;display:grid;place-items:center;background:#f2f4f7;color:#98a2b3;font-size:27px;font-weight:900}
.smtp-status-icon.enabled{background:linear-gradient(135deg,color-mix(in srgb,var(--primary) 18%,white),color-mix(in srgb,var(--secondary) 18%,white));color:var(--primary)}
.smtp-status-card h2{font-size:18px;margin:0 0 6px}
.smtp-status-card>p{font-size:10px;color:var(--muted);line-height:1.6;margin:0 0 16px;word-break:break-word}
.smtp-summary-list{display:grid;gap:0;text-align:left;border:1px solid var(--line);border-radius:13px;overflow:hidden;margin-top:14px}
.smtp-summary-list>div{display:flex;justify-content:space-between;gap:10px;padding:10px 11px;border-bottom:1px solid var(--line);font-size:9px}
.smtp-summary-list>div:last-child{border-bottom:0}
.smtp-summary-list span{color:var(--muted)}
.smtp-summary-list b{max-width:155px;text-align:right;word-break:break-all}
.smtp-last-test{margin-top:15px;padding:12px;border-radius:12px;text-align:left;background:#f8fafc;border:1px solid var(--line)}
.smtp-last-test.success{background:#ecfdf3;border-color:#bbf7d0;color:#166534}
.smtp-last-test.failed{background:#fff1f2;border-color:#fecdd3;color:#9f1239}
.smtp-last-test b,.smtp-last-test small{display:block;font-size:9px}
.smtp-last-test small{margin-top:3px;opacity:.72}
.smtp-last-test p{font-size:8px;line-height:1.5;margin:7px 0 0;word-break:break-word}
.smtp-security-note{display:block;margin-top:15px;color:#98a2b3;font-size:8px;line-height:1.55}
@media(max-width:720px){.settings-tabs{width:100%;overflow-x:auto}.settings-tabs a{flex:0 0 auto}.smtp-section-title{align-items:flex-start;flex-direction:column}.smtp-section-title>small{text-align:left}.smtp-form-footer{align-items:stretch}.smtp-form-footer .button{width:100%}}

/* v2.8 task deadline states */
.task-deadline {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 5px 9px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 800;
  line-height: 1.1;
  white-space: nowrap;
  border: 1px solid transparent;
}
.task-deadline::before { content: "●"; font-size: 8px; }
.task-deadline.deadline-normal { color: #475569; background: #f8fafc; border-color: #e2e8f0; }
.task-deadline.deadline-none { color: #64748b; background: #f8fafc; border-color: #e2e8f0; }
.task-deadline.deadline-soon { color: #9a3412; background: #fff7ed; border-color: #fed7aa; }
.task-deadline.deadline-today { color: #9a3412; background: #ffedd5; border-color: #fdba74; }
.task-deadline.deadline-overdue { color: #b91c1c; background: #fef2f2; border-color: #fecaca; }
.task-deadline.deadline-done { color: #166534; background: #f0fdf4; border-color: #bbf7d0; }

/* conversation role colors */
.thread-message.user-message{background:#f0fdfa;border-color:#99f6e4;border-left:5px solid #0f766e}
.thread-message.agent-message{background:#eff6ff;border-color:#bfdbfe;border-left:5px solid #2563eb}
.thread-message.manager-message{background:#fff7ed;border-color:#fed7aa;border-left:5px solid #f97316}
.thread-message.internal-message{background:#fffbeb;border-color:#fde68a;border-left:5px solid #d97706}
.thread-avatar.user-avatar,.requester-avatar.user-avatar{background:linear-gradient(135deg,#0f766e,#14b8a6)}
.thread-avatar.agent-avatar{background:linear-gradient(135deg,#1d4ed8,#3b82f6)}
.thread-avatar.manager-avatar{background:linear-gradient(135deg,#ea580c,#fb923c)}
.thread-avatar.internal-avatar{background:linear-gradient(135deg,#b45309,#f59e0b)}
.thread-message.user-message header{border-bottom-color:#ccfbf1}
.thread-message.agent-message header{border-bottom-color:#dbeafe}
.thread-message.manager-message header{border-bottom-color:#ffedd5}
.thread-message.internal-message header{border-bottom-color:#fef3c7}
.outlook-permission-note{margin-top:16px;padding:14px;border-radius:12px;background:#eff6ff;border:1px solid #bfdbfe;color:#1e3a8a;font-size:11px;line-height:1.55}
.outlook-permission-note b{display:block;margin-bottom:6px;color:#1d4ed8}
.outlook-permission-note p{margin:5px 0}
.outlook-action-footer{gap:10px;flex-wrap:wrap}

/* v2.12 Web Push desktop notifications */
.push-topbar-button{display:flex;align-items:center;gap:7px;min-height:38px;padding:0 11px;border:1px solid #fed7aa;border-radius:11px;background:#fff7ed;color:#9a3412;font-size:10px;font-weight:850;white-space:nowrap}
.push-topbar-button span{width:9px;height:9px;border-radius:50%;background:var(--primary);box-shadow:0 0 0 4px color-mix(in srgb,var(--primary) 16%,transparent)}
.push-topbar-button:hover{border-color:var(--primary);background:#fff}
.profile-side-stack{display:grid;gap:16px;align-self:start}
.push-profile-card{padding:22px}
.push-profile-card>span{font-size:9px;font-weight:900;letter-spacing:.14em;color:var(--primary)}
.push-profile-card h2{font-size:16px;margin:6px 0 8px}
.push-profile-card>p{font-size:10px;line-height:1.65;color:var(--muted);margin:0 0 14px}
.push-profile-card>small{display:block;margin-top:12px;font-size:8px;line-height:1.55;color:#98a2b3}
.push-status-line{display:flex;align-items:center;gap:9px;padding:10px 11px;margin-bottom:12px;border:1px solid var(--line);border-radius:11px;background:#f8fafc}
.push-status-line i{width:10px;height:10px;border-radius:50%;background:#94a3b8;box-shadow:0 0 0 4px #e2e8f0}
.push-status-line i.active{background:#22c55e;box-shadow:0 0 0 4px #dcfce7}
.push-status-line i.blocked,.push-status-line i.error{background:#ef4444;box-shadow:0 0 0 4px #fee2e2}
.push-status-line i.inactive{background:#f59e0b;box-shadow:0 0 0 4px #fef3c7}
.push-status-line i.unsupported{background:#64748b;box-shadow:0 0 0 4px #e2e8f0}
.push-status-line b{font-size:10px;color:#344054}
.push-profile-actions{display:flex;gap:8px;flex-wrap:wrap}
.push-profile-actions .button{font-size:9px;padding:8px 10px}
.desktop-toast-container{position:fixed;right:22px;bottom:22px;z-index:9999;display:grid;gap:9px;max-width:min(390px,calc(100vw - 32px))}
.desktop-toast{transform:translateY(16px);opacity:0;padding:13px 15px;border-radius:12px;background:#fff;border:1px solid #bbf7d0;color:#166534;box-shadow:0 18px 50px rgba(15,23,42,.2);font-size:11px;font-weight:750;line-height:1.5;transition:.22s ease}
.desktop-toast.error{border-color:#fecdd3;color:#9f1239}
.desktop-toast.show{transform:translateY(0);opacity:1}
@media(max-width:900px){.push-topbar-button{display:none!important}}
@media(max-width:1100px){.profile-side-stack{grid-template-columns:1fr}.push-profile-card{display:block}}

/* Enterprise v3.0 modules */
.enterprise-two-column{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:18px;margin-bottom:18px}
.enterprise-kpi-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:18px}
.enterprise-kpi-grid article{padding:18px;border:1px solid var(--line);border-radius:16px;background:#fff;box-shadow:var(--shadow-sm)}
.enterprise-kpi-grid span{display:block;font-size:9px;font-weight:900;letter-spacing:.11em;color:var(--muted);text-transform:uppercase}
.enterprise-kpi-grid strong{display:block;margin:7px 0 4px;font-size:21px;color:#111827;word-break:break-word}
.enterprise-kpi-grid small{font-size:9px;color:var(--muted)}
.enterprise-list{display:grid;gap:0}
.enterprise-list article{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:13px 0;border-bottom:1px solid var(--line)}
.enterprise-list article:last-child{border-bottom:0}
.enterprise-list article>div:first-child{display:grid;gap:4px;min-width:0}
.enterprise-list strong{font-size:11px;color:#1f2937}
.enterprise-list small{font-size:9px;color:var(--muted);line-height:1.45}
.enterprise-list .row-actions{display:flex;align-items:center;gap:10px;white-space:nowrap}
.enterprise-table-wrap{overflow:auto}
.enterprise-table{width:100%;border-collapse:collapse;min-width:780px}
.enterprise-table th,.enterprise-table td{padding:11px 12px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top;font-size:10px}
.enterprise-table th{font-size:8px;letter-spacing:.1em;text-transform:uppercase;color:var(--muted);background:#f8fafc}
.enterprise-table td small{display:block;margin-top:4px;color:var(--muted);line-height:1.45}
.category-dot{display:inline-block;width:9px;height:9px;border-radius:50%;margin-right:6px}
.inline-form{display:inline}.link-button{border:0;background:none;padding:0;font:inherit;color:var(--primary);cursor:pointer}.danger-link{color:#dc2626}
.knowledge-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}
.knowledge-card{display:flex;flex-direction:column;min-height:210px;padding:20px;border:1px solid var(--line);border-radius:16px;background:#fff;box-shadow:var(--shadow-sm)}
.knowledge-card-meta{display:flex;gap:7px;flex-wrap:wrap}.knowledge-card h2{font-size:15px;line-height:1.35;margin:14px 0 8px}.knowledge-card h2 a{color:#182230}.knowledge-card p{flex:1;font-size:10px;line-height:1.65;color:var(--muted)}
.knowledge-card footer{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding-top:12px;border-top:1px solid var(--line);font-size:8px;color:var(--muted)}
.knowledge-detail-layout{display:grid;grid-template-columns:minmax(0,2fr) minmax(260px,.8fr);gap:18px}.knowledge-article-body{padding:28px}.knowledge-byline{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding-bottom:18px;border-bottom:1px solid var(--line);font-size:9px;color:var(--muted)}
.article-content{font-size:12px;line-height:1.85;color:#344054}.article-content p{margin:0 0 15px}.helpful-box{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-top:24px;padding:15px;border-radius:14px;background:#fff7ed;border:1px solid #fed7aa}
.knowledge-suggestions{margin:10px 0 18px;padding:14px;border:1px solid #fed7aa;border-radius:14px;background:#fffaf5}.knowledge-suggestions-head{display:flex;justify-content:space-between;gap:12px;margin-bottom:8px;font-size:10px}.knowledge-suggestion-row{display:grid;grid-template-columns:1fr auto;gap:3px 12px;padding:10px 0;border-top:1px solid #ffedd5}.knowledge-suggestion-row b{font-size:10px}.knowledge-suggestion-row small{font-size:9px;color:var(--muted)}.knowledge-suggestion-row span{grid-row:1/3;grid-column:2;font-size:8px;color:var(--primary);align-self:center}
.help-hero{padding:34px;border-radius:20px;background:linear-gradient(135deg,#fff7ed,#fff,#f0fdfa);border:1px solid #fed7aa;text-align:center;margin-bottom:18px}.help-hero h1{font-size:30px;margin:8px 0}.help-hero p{font-size:11px;color:var(--muted)}.help-search{display:flex;max-width:700px;margin:18px auto 0;border:1px solid #fdba74;border-radius:14px;background:#fff;overflow:hidden}.help-search span{padding:12px 0 12px 14px}.help-search input{flex:1;border:0;outline:0;padding:12px;font-size:11px}.help-search button{border:0;background:var(--primary);color:#fff;padding:0 22px;font-weight:800}
.help-category-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:18px}.help-category-grid a{display:grid;gap:5px;padding:16px;border:1px solid var(--line);border-radius:14px;background:#fff}.help-category-grid a>span{font-size:20px;color:var(--primary)}.help-category-grid strong{font-size:11px;color:#1f2937}.help-category-grid small{font-size:8px;color:var(--muted)}
.feedback-shell{display:grid;place-items:center;min-height:70vh}.feedback-card{width:min(620px,100%);padding:34px;text-align:center}.feedback-card form{text-align:left;margin-top:22px}.feedback-icon{display:grid;place-items:center;width:62px;height:62px;margin:0 auto 14px;border-radius:20px;background:#fff7ed;color:var(--primary);font-size:29px}.success-icon{background:#ecfdf3;color:#16a34a}.feedback-stars{font-size:26px;color:#f59e0b}.feedback-summary p{font-size:10px;color:var(--muted)}
.security-critical,.security-warning,.security-info{border:1px solid}.security-critical{background:#fef2f2;color:#b91c1c;border-color:#fecaca}.security-warning{background:#fff7ed;color:#9a3412;border-color:#fed7aa}.security-info{background:#eff6ff;color:#1d4ed8;border-color:#bfdbfe}
.sla-on_track{background:#ecfdf3;color:#166534;border-color:#bbf7d0}.sla-warning{background:#fff7ed;color:#9a3412;border-color:#fed7aa}.sla-breached,.sla-first_response_breached{background:#fef2f2;color:#b91c1c;border-color:#fecaca}.sla-completed{background:#f8fafc;color:#475569;border-color:#e2e8f0}
.report-date-filter{display:flex;align-items:end;gap:12px;flex-wrap:wrap}.report-date-filter .form-field{margin:0;min-width:180px}.enterprise-report-kpis{grid-template-columns:repeat(6,minmax(0,1fr))}
.asset-health-grid{grid-template-columns:repeat(4,minmax(0,1fr))}.enterprise-detail-list{grid-template-columns:1fr 1fr}.enterprise-detail-list div{display:grid;grid-template-columns:120px 1fr}
.button-danger{background:#dc2626;color:#fff;border-color:#dc2626}
@media(max-width:1200px){.enterprise-report-kpis{grid-template-columns:repeat(3,1fr)}.knowledge-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:900px){.enterprise-two-column,.knowledge-detail-layout{grid-template-columns:1fr}.enterprise-kpi-grid,.asset-health-grid{grid-template-columns:repeat(2,1fr)}.help-category-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:600px){.enterprise-kpi-grid,.enterprise-report-kpis,.asset-health-grid,.knowledge-grid,.help-category-grid{grid-template-columns:1fr}.knowledge-article-body,.feedback-card{padding:20px}.enterprise-detail-list{grid-template-columns:1fr}}
.sla-paused{background:#eff6ff;color:#1d4ed8;border-color:#bfdbfe}

/* =========================================================
   Enterprise v3.1 User Manual Library
   ========================================================= */
.manual-editor-heading{align-items:flex-start}
.manual-editor-layout{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(330px,.75fr);gap:20px;align-items:start}
.manual-editor-main,.manual-editor-side>.surface{min-width:0;overflow:hidden}
.manual-editor-side{display:grid;gap:16px;position:sticky;top:92px}
.manual-form-body{padding:20px}
.manual-side-fields{display:grid;gap:2px}
.manual-inline-fields{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.manual-upload-field input[type=file]{width:100%;min-height:92px;padding:25px;border:1px dashed #fdba74;border-radius:14px;background:#fffaf5;color:#475467}
.manual-featured-check{align-self:end;min-height:70px;padding:25px 0 8px}
.manual-current-files{max-height:330px;overflow:auto!important}
.manual-file-list{display:grid;padding:8px 14px 14px}
.manual-file-row{display:grid;grid-template-columns:42px minmax(0,1fr) 32px;gap:10px;align-items:center;padding:11px 4px;border-bottom:1px solid var(--line)}
.manual-file-row:last-child{border-bottom:0}
.manual-file-icon{display:grid;place-items:center;width:38px;height:38px;border-radius:11px;background:#fff7ed;color:#c2410c;font-size:10px;font-weight:900}
.manual-file-row strong{display:block;overflow:hidden;color:#172033;font-size:11px;text-overflow:ellipsis;white-space:nowrap}
.manual-file-row small{display:block;margin-top:3px;color:var(--muted);font-size:9px}
.manual-delete-file{display:grid;place-items:center;width:30px;height:30px;border:0;border-radius:9px;background:#fef2f2;color:#dc2626;font-size:18px;cursor:pointer}
.manual-editor-actions{display:flex;justify-content:flex-end;gap:10px}

.enterprise-knowledge-filter{grid-template-columns:minmax(260px,1.7fr) repeat(3,minmax(150px,.65fr)) 120px}
.manual-knowledge-grid{align-items:stretch}
.manual-knowledge-card{position:relative;display:flex;flex-direction:column;min-height:250px}
.manual-knowledge-card.is-featured:before{content:"★";position:absolute;top:14px;right:14px;color:#f97316;font-size:16px}
.manual-knowledge-card h2{padding-right:20px}
.manual-card-info{display:flex;flex-wrap:wrap;gap:7px;margin-top:auto;padding-top:14px}
.manual-card-info span{padding:5px 8px;border-radius:999px;background:#f8fafc;color:#667085;font-size:9px;font-weight:700}
.manual-type-guide{background:#fff7ed!important;color:#c2410c!important}
.manual-type-faq{background:#eff6ff!important;color:#1d4ed8!important}
.manual-type-policy{background:#f5f3ff!important;color:#6d28d9!important}
.manual-type-video{background:#ecfdf5!important;color:#047857!important}

.manual-detail-heading{align-items:flex-start}
.manual-heading-meta{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px}
.manual-heading-meta span{padding:6px 10px;border:1px solid #e2e8f0;border-radius:999px;background:#fff;color:#475467;font-size:10px;font-weight:700}
.manual-detail-layout{grid-template-columns:minmax(0,1.65fr) minmax(280px,.6fr)}
.manual-detail-sidebar{display:grid;gap:16px;align-content:start}
.manual-article-body{padding:26px}
.manual-image-gallery{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:18px 0 24px}
.manual-image-gallery a{display:block;overflow:hidden;border:1px solid var(--line);border-radius:14px;background:#f8fafc}
.manual-image-gallery img{display:block;width:100%;height:230px;object-fit:contain;background:#fff}
.manual-image-gallery span{display:block;padding:8px 10px;color:#667085;font-size:9px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.manual-article-content{color:#25324a;font-size:14px;line-height:1.9}
.manual-article-content p{margin:0 0 16px}
.manual-video-link{display:grid;grid-template-columns:48px minmax(0,1fr) auto;gap:12px;align-items:center;margin:24px 0;padding:16px;border:1px solid #fed7aa;border-radius:15px;background:#fff7ed}
.manual-video-icon{display:grid;place-items:center;width:44px;height:44px;border-radius:13px;background:#f97316;color:#fff}
.manual-video-link strong,.manual-video-link small{display:block}
.manual-video-link small{margin-top:3px;color:#667085;font-size:10px}
.manual-downloads{margin:28px 0 10px;padding-top:22px;border-top:1px solid var(--line)}
.manual-downloads h2{margin:0 0 14px;font-size:16px}
.manual-download-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
.manual-download-card{display:grid;grid-template-columns:45px minmax(0,1fr) 22px;gap:10px;align-items:center;padding:12px;border:1px solid var(--line);border-radius:13px;background:#fff;color:inherit;text-decoration:none}
.manual-download-card:hover{border-color:#fdba74;background:#fffaf5}
.manual-download-icon{display:grid;place-items:center;width:42px;height:42px;border-radius:11px;background:#fff7ed;color:#c2410c;font-size:9px;font-weight:900}
.manual-download-card strong,.manual-download-card small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.manual-download-card strong{color:#172033;font-size:11px}.manual-download-card small{margin-top:3px;color:#667085;font-size:9px}
.manual-info-card dl{margin:0;padding:8px 18px 18px}
.manual-info-card dl div{display:flex;justify-content:space-between;gap:12px;padding:10px 0;border-bottom:1px solid var(--line)}
.manual-info-card dl div:last-child{border-bottom:0}
.manual-info-card dt{color:#667085;font-size:10px}.manual-info-card dd{margin:0;color:#172033;font-size:10px;font-weight:800;text-align:right}

.manual-hero{position:relative;display:grid;grid-template-columns:minmax(0,1fr) minmax(300px,.75fr);gap:28px;align-items:center;padding:30px;border-radius:22px;background:linear-gradient(135deg,#172033 0%,#24324a 70%,#7c2d12 140%);color:#fff;box-shadow:0 20px 45px rgba(15,23,42,.14)}
.manual-hero h1{margin:7px 0 8px;font-size:31px;line-height:1.2}.manual-hero p{max-width:760px;margin:0;color:#d9e2ef;font-size:13px;line-height:1.7}.manual-hero .page-kicker{color:#fdba74}
.manual-hero-search{display:grid;grid-template-columns:36px minmax(0,1fr) 82px;align-items:center;overflow:hidden;border:1px solid rgba(255,255,255,.2);border-radius:14px;background:#fff}
.manual-hero-search span{color:#94a3b8;text-align:center}.manual-hero-search input{height:52px;border:0;outline:0;font-size:12px}.manual-hero-search button{height:42px;margin-right:5px;border:0;border-radius:10px;background:#f97316;color:#fff;font-weight:800;cursor:pointer}
.manual-section{display:grid;gap:14px;margin-top:22px}.manual-section-heading span{color:#f97316;font-size:9px;font-weight:900;letter-spacing:.12em}.manual-section-heading h2{margin:4px 0 0;font-size:19px}
.manual-featured-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}
.manual-featured-card{display:grid;grid-template-columns:48px minmax(0,1fr);gap:13px;padding:18px;border:1px solid var(--line);border-radius:17px;background:#fff;color:inherit;text-decoration:none;box-shadow:var(--shadow-soft)}
.manual-featured-card:hover{transform:translateY(-2px);border-color:#fdba74}.manual-featured-icon{display:grid;place-items:center;width:46px;height:46px;border-radius:13px;background:#fff7ed;color:#ea580c;font-size:20px}.manual-featured-card small{color:#f97316;font-size:9px;font-weight:800}.manual-featured-card h3{margin:5px 0 6px;color:#172033;font-size:14px;line-height:1.35}.manual-featured-card p{margin:0;color:#667085;font-size:10px;line-height:1.55}.manual-featured-card footer{display:flex;gap:10px;margin-top:12px;color:#94a3b8;font-size:9px}
.manual-filter-surface{margin-top:22px}.manual-library-filter{display:grid;grid-template-columns:minmax(280px,1fr) minmax(180px,.35fr) 120px;gap:12px;padding:16px}.manual-library-filter select{width:100%;min-height:44px;border:1px solid var(--line-strong);border-radius:11px;background:#fff;padding:0 12px}
.manual-library-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:15px;margin-top:16px}
.manual-library-card{display:flex;flex-direction:column;min-height:245px;padding:19px;border:1px solid var(--line);border-radius:17px;background:#fff;box-shadow:var(--shadow-soft)}
.manual-library-card-top{display:flex;justify-content:space-between;align-items:center}.manual-library-icon{display:grid;place-items:center;width:42px;height:42px;border-radius:12px;background:#fff7ed;color:#ea580c;font-size:17px}.manual-library-card h2{margin:15px 0 7px;font-size:15px;line-height:1.4}.manual-library-card h2 a{color:#172033}.manual-library-card p{margin:0;color:#667085;font-size:11px;line-height:1.65}.manual-library-card footer{display:flex;justify-content:space-between;margin-top:14px;padding-top:12px;border-top:1px solid var(--line);font-size:10px}.manual-library-card footer a{color:#ea580c;font-weight:800}

@media(max-width:1180px){.manual-editor-layout,.manual-detail-layout{grid-template-columns:1fr}.manual-editor-side{position:static}.manual-featured-grid,.manual-library-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.enterprise-knowledge-filter{grid-template-columns:repeat(2,minmax(0,1fr))}.enterprise-knowledge-filter .search-field{grid-column:1/-1}}
@media(max-width:760px){.manual-hero{grid-template-columns:1fr;padding:22px}.manual-hero h1{font-size:25px}.manual-featured-grid,.manual-library-grid,.manual-download-grid,.manual-image-gallery{grid-template-columns:1fr}.manual-library-filter{grid-template-columns:1fr}.manual-inline-fields{grid-template-columns:1fr}.manual-video-link{grid-template-columns:46px 1fr}.manual-video-link .button{grid-column:1/-1}.enterprise-knowledge-filter{grid-template-columns:1fr}.enterprise-knowledge-filter .search-field{grid-column:auto}.manual-image-gallery img{height:190px}}

/* =========================================================
   Enterprise v3.1 consolidated typography, SLA and Security
   ========================================================= */
body{font-family:"Segoe UI",Arial,Helvetica,sans-serif;font-size:14px;line-height:1.55}
.compact-heading{margin-bottom:24px}.compact-heading .page-kicker{font-size:11px;line-height:1.4}.compact-heading h1{font-size:30px;line-height:1.25;margin-top:7px}.compact-heading p{font-size:14px;line-height:1.65}
.enterprise-kpi-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:22px}.enterprise-kpi-grid article{display:block;min-width:0;padding:20px;border:1px solid var(--line);border-radius:16px;background:#fff;box-shadow:var(--shadow-soft)}.enterprise-kpi-grid span{display:block;margin-bottom:8px;color:var(--muted);font-size:11px;font-weight:800;line-height:1.4;letter-spacing:.08em;text-transform:uppercase}.enterprise-kpi-grid strong{display:block;margin:0 0 6px;color:#172033;font-size:18px;font-weight:800;line-height:1.45;overflow-wrap:anywhere}.enterprise-kpi-grid small{display:block;color:var(--muted);font-size:11px;line-height:1.55;overflow-wrap:anywhere}
.enterprise-two-column{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);align-items:start;gap:20px;margin-bottom:20px}.enterprise-two-column .surface{min-width:0;overflow:hidden}.enterprise-two-column .surface-head{padding:18px 20px}.enterprise-two-column .surface-head span{font-size:10px;line-height:1.4}.enterprise-two-column .surface-head h2{font-size:18px;line-height:1.35;margin-top:5px}.enterprise-two-column .surface>form{padding:20px}.enterprise-two-column .form-field{margin-bottom:16px}.enterprise-two-column .form-field label{display:block;margin-bottom:7px;color:#344054;font-size:12px;font-weight:750;line-height:1.45}.enterprise-two-column .form-field input:not([type=checkbox]):not([type=hidden]),.enterprise-two-column .form-field select,.enterprise-two-column .form-field textarea{display:block;width:100%;min-height:45px;padding:11px 13px;border:1px solid var(--line-strong);border-radius:11px;background:#fff;color:#172033;font-size:13px;line-height:1.45}.enterprise-two-column .form-field textarea{min-height:110px;resize:vertical}.enterprise-two-column .form-field small{display:block;margin-top:6px;color:var(--muted);font-size:10px;line-height:1.55}.enterprise-two-column .checkbox-field{display:flex;align-items:center;gap:9px;min-height:38px;padding:6px 0}.enterprise-two-column .checkbox-field input[type=checkbox]{width:17px;height:17px;flex:0 0 auto;margin:0}.enterprise-two-column .checkbox-field label{margin:0;font-size:12px}
.security-dashboard{display:grid;gap:18px;min-width:0}.security-dashboard .compact-heading{margin-bottom:0}.security-kpi-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:15px}.security-kpi-card{position:relative;display:flex;align-items:center;gap:14px;min-width:0;padding:18px;overflow:hidden;border:1px solid var(--line);border-radius:17px;background:#fff;box-shadow:var(--shadow-soft)}.security-kpi-card:before{content:"";position:absolute;top:0;right:0;left:0;height:3px;background:var(--primary)}.security-kpi-card>div:last-child{min-width:0}.security-kpi-card span{display:block;margin-bottom:5px;color:#667085;font-size:9px;font-weight:850;line-height:1.4;letter-spacing:.11em}.security-kpi-card strong{display:block;margin:0 0 3px;color:#172033;font-size:24px;font-weight:850;line-height:1.15}.security-kpi-card small{display:block;color:#667085;font-size:10px;line-height:1.45}.security-kpi-icon{display:grid;place-items:center;flex:0 0 44px;width:44px;height:44px;border-radius:13px;font-size:20px;font-weight:900}.security-kpi-card.is-critical:before{background:#dc2626}.security-kpi-card.is-critical .security-kpi-icon{color:#b91c1c;background:#fef2f2}.security-kpi-card.is-login:before{background:#f97316}.security-kpi-card.is-login .security-kpi-icon{color:#c2410c;background:#fff7ed}.security-kpi-card.is-integration:before{background:#2563eb}.security-kpi-card.is-integration .security-kpi-icon{color:#1d4ed8;background:#eff6ff}.security-kpi-card.is-retention:before{background:#059669}.security-kpi-card.is-retention .security-kpi-icon{color:#047857;background:#ecfdf5}
.security-events-surface{min-width:0;overflow:hidden}.security-filter-grid{display:grid;grid-template-columns:minmax(280px,1.7fr) minmax(180px,.7fr) 150px;align-items:center;gap:12px;padding:16px;border-bottom:1px solid var(--line);background:#fff}.security-filter-grid .search-field{width:100%;min-width:0}.security-filter-grid .search-field input,.security-filter-grid select{width:100%;min-height:44px;border:1px solid var(--line-strong);border-radius:11px;background:#fff;font-size:11px}.security-filter-grid button{width:100%;min-height:44px;justify-content:center}.security-table{min-width:900px}.security-table th{padding:12px 14px;font-size:9px;font-weight:850;letter-spacing:.09em}.security-table td{padding:14px;font-size:11px;line-height:1.55;vertical-align:middle}.security-table tbody tr:hover{background:#fffaf5}.security-date-cell{white-space:nowrap;font-weight:700}.security-date-cell small{margin-top:3px}.security-user{display:block;color:#1f2937;font-size:11px}.security-details-cell{min-width:280px;max-width:520px;color:#475467;overflow-wrap:anywhere}.security-request-id{display:inline-flex;padding:5px 8px;border:1px solid #e2e8f0;border-radius:8px;background:#f8fafc;color:#475569;font-size:9px;white-space:nowrap}.security-empty-state{padding:46px 20px!important;text-align:center!important}.security-empty-icon{display:grid;place-items:center;width:48px;height:48px;margin:0 auto 12px;border-radius:15px;background:#ecfdf3;color:#16a34a;font-size:22px;font-weight:900}.security-empty-state strong{display:block;color:#1f2937;font-size:13px}.security-empty-state small{display:block;margin-top:5px;color:#667085;font-size:10px}
@media(max-width:1200px){.security-kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:1150px){.enterprise-kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.enterprise-two-column{grid-template-columns:1fr}}@media(max-width:850px){.security-filter-grid{grid-template-columns:1fr}.security-filter-grid button{width:auto;justify-self:end;min-width:140px}}@media(max-width:650px){.enterprise-kpi-grid,.security-kpi-grid{grid-template-columns:1fr}.compact-heading h1{font-size:25px}.enterprise-two-column .surface>form{padding:16px}.security-filter-grid button{width:100%;justify-self:stretch}}


/* =========================================================
   Enterprise v3.2.0 inline PDF preview
   ========================================================= */
.manual-pdf-section{margin:28px 0 10px;padding-top:22px;border-top:1px solid var(--line)}
.manual-pdf-section-head{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;margin-bottom:14px}
.manual-pdf-section-head span{display:block;color:#f97316;font-size:9px;font-weight:900;letter-spacing:.12em}
.manual-pdf-section-head h2{margin:4px 0 4px;color:#172033;font-size:17px;line-height:1.35}
.manual-pdf-section-head p{margin:0;color:#667085;font-size:10px;line-height:1.55}
.manual-pdf-list{display:grid;gap:12px}
.manual-pdf-viewer{overflow:hidden;border:1px solid var(--line);border-radius:15px;background:#fff;box-shadow:0 8px 22px rgba(15,23,42,.04)}
.manual-pdf-viewer[open]{border-color:#fdba74;box-shadow:0 12px 28px rgba(249,115,22,.08)}
.manual-pdf-viewer>summary{display:grid;grid-template-columns:46px minmax(0,1fr) auto;gap:11px;align-items:center;padding:12px 14px;cursor:pointer;list-style:none;user-select:none}
.manual-pdf-viewer>summary::-webkit-details-marker{display:none}
.manual-pdf-badge{display:grid;place-items:center;width:42px;height:42px;border-radius:11px;background:#fff1f2;color:#be123c;font-size:9px;font-weight:900;letter-spacing:.04em}
.manual-pdf-name{min-width:0}
.manual-pdf-name strong,.manual-pdf-name small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.manual-pdf-name strong{color:#172033;font-size:11px}.manual-pdf-name small{margin-top:3px;color:#667085;font-size:9px}
.manual-pdf-toggle{padding:7px 10px;border-radius:9px;background:#fff7ed;color:#c2410c;font-size:9px;font-weight:800;white-space:nowrap}
.manual-pdf-viewer[open] .manual-pdf-toggle{background:#f97316;color:#fff}
.manual-pdf-frame-wrap{padding:0 12px 12px;border-top:1px solid #ffedd5;background:#f8fafc}
.manual-pdf-frame{display:block;width:100%;height:min(78vh,880px);min-height:620px;margin-top:12px;border:1px solid #dbe3ef;border-radius:11px;background:#525659}
.manual-pdf-fallback{display:flex;justify-content:center;gap:5px;padding:9px 4px 1px;color:#667085;font-size:9px}
.manual-pdf-fallback a{color:#ea580c;font-weight:800}
@media(max-width:760px){.manual-pdf-viewer>summary{grid-template-columns:42px minmax(0,1fr)}.manual-pdf-toggle{grid-column:1/-1;text-align:center}.manual-pdf-frame{height:68vh;min-height:460px}.manual-pdf-frame-wrap{padding:0 7px 7px}}


/* =========================================================
   Enterprise v3.3 clean PDF viewer and fullscreen
   ========================================================= */
.manual-pdf-frame-wrap{position:relative;display:grid;grid-template-rows:auto minmax(0,1fr);gap:10px;padding:12px;background:#eef2f7}
.manual-pdf-custom-toolbar{display:flex;align-items:center;justify-content:space-between;gap:16px;min-height:52px;padding:9px 12px;border:1px solid #dbe3ef;border-radius:11px;background:#fff}
.manual-pdf-custom-toolbar>div{min-width:0}.manual-pdf-custom-toolbar strong{display:block;overflow:hidden;color:#172033;font-size:12px;font-weight:800;line-height:1.4;text-overflow:ellipsis;white-space:nowrap}.manual-pdf-custom-toolbar small{display:block;margin-top:3px;color:#667085;font-size:9px;line-height:1.4}
.manual-pdf-fullscreen-button{display:inline-flex;align-items:center;justify-content:center;flex:0 0 auto;gap:7px;min-height:38px;padding:8px 13px;border:0;border-radius:10px;background:#f97316;color:#fff;font-size:10px;font-weight:800;cursor:pointer;box-shadow:0 8px 18px rgba(249,115,22,.18)}.manual-pdf-fullscreen-button:hover{background:#ea580c}.manual-pdf-fullscreen-button span{font-size:16px;line-height:1}
.manual-pdf-frame{display:block;width:100%;height:calc(100vh - 230px);min-height:760px;max-height:none;margin:0;border:1px solid #dbe3ef;border-radius:11px;background:#525659}
.manual-pdf-frame-wrap:fullscreen{width:100vw;height:100vh;padding:12px;gap:10px;background:#111827}.manual-pdf-frame-wrap:fullscreen .manual-pdf-custom-toolbar{border-color:#374151}.manual-pdf-frame-wrap:fullscreen .manual-pdf-frame{width:100%;height:100%;min-height:0;border-radius:8px}
.manual-pdf-frame-wrap:-webkit-full-screen{width:100vw;height:100vh;padding:12px;background:#111827}.manual-pdf-frame-wrap:-webkit-full-screen .manual-pdf-frame{width:100%;height:100%;min-height:0}
@media(max-width:760px){.manual-pdf-custom-toolbar{align-items:flex-start;flex-direction:column}.manual-pdf-fullscreen-button{width:100%}.manual-pdf-frame{height:72vh;min-height:520px}}

/* =========================================================
   Enterprise v3.4 — KPI Pro + User Management Pro
   ========================================================= */
.user-page-heading{margin-bottom:16px}.user-summary-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;margin-bottom:14px}.user-summary-grid article{position:relative;overflow:hidden;padding:16px 17px;border:1px solid #e6eaf0;border-radius:16px;background:#fff;box-shadow:0 8px 24px rgba(15,23,42,.045)}.user-summary-grid article:after{content:"";position:absolute;right:-18px;top:-22px;width:70px;height:70px;border-radius:50%;background:rgba(249,115,22,.07)}.user-summary-grid span,.user-summary-grid strong,.user-summary-grid small{display:block}.user-summary-grid span{font-size:8px;text-transform:uppercase;letter-spacing:.09em;color:#667085;font-weight:850}.user-summary-grid strong{font-size:27px;line-height:1;margin:9px 0 5px;letter-spacing:-.04em;color:#101828}.user-summary-grid small{font-size:8px;color:#98a2b3}.user-summary-grid .user-summary-danger strong{color:#b42318}.user-management-surface{overflow:visible}.user-management-head{border-bottom:0;padding-bottom:8px}.panel-eyebrow{display:block;font-size:7px;letter-spacing:.16em;color:var(--primary);font-weight:900}.user-result-count{padding:6px 9px;border-radius:9px;background:#f2f4f7;color:#475467;font-size:8px;font-weight:800}.user-pro-filter{display:grid;grid-template-columns:minmax(270px,1.4fr) 150px 135px minmax(190px,.8fr) auto auto;gap:9px;align-items:end;padding:9px 18px 17px;border-bottom:1px solid #edf0f4}.user-pro-filter .form-control{height:39px}.user-search-wide{min-width:0}.user-pro-table{min-width:1260px}.user-directory-person i{background:linear-gradient(145deg,#fff1e8,#ffe4d2);color:#ea580c}.user-row-disabled{opacity:.68;background:#fafafa}.user-load-mini{display:grid;grid-template-columns:1fr 1fr;gap:5px;min-width:135px}.user-load-mini span{padding:5px 7px;border-radius:7px;background:#f8fafc;font-size:7px;color:#667085;white-space:nowrap}.user-load-mini b{font-size:9px;color:#344054}.row-action-menu{position:relative}.row-action-menu summary{list-style:none;width:32px;height:30px;display:grid;place-items:center;border:1px solid #e4e7ec;border-radius:9px;background:#fff;color:#475467;font-weight:900;cursor:pointer}.row-action-menu summary::-webkit-details-marker{display:none}.row-action-menu[open] summary{border-color:#fdba74;background:#fff7ed;color:#ea580c}.row-action-menu>div{position:absolute;right:0;top:36px;z-index:30;width:184px;padding:6px;border:1px solid #e4e7ec;border-radius:12px;background:#fff;box-shadow:0 18px 50px rgba(15,23,42,.16)}.row-action-menu a,.row-action-menu button{display:flex;width:100%;align-items:center;padding:9px 10px;border:0;border-radius:8px;background:transparent;color:#344054;text-align:left;font-size:8px;font-weight:750;cursor:pointer}.row-action-menu a:hover,.row-action-menu button:hover{background:#f8fafc}.row-action-menu .danger-action{color:#b42318}.managed-user-form-shell{max-width:1120px}.managed-user-form{padding:0}.managed-form-section{display:grid;grid-template-columns:230px minmax(0,1fr);gap:28px;padding:24px;border-bottom:1px solid #edf0f4}.managed-form-section>div:first-child>span{font-size:7px;letter-spacing:.16em;color:var(--primary);font-weight:900}.managed-form-section h2{font-size:15px;margin:5px 0 6px}.managed-form-section>div:first-child>p{font-size:9px;line-height:1.7;color:#667085;margin:0}.managed-active-toggle{align-self:end;display:flex;gap:10px;align-items:center;min-height:43px;padding:9px 12px;border:1px solid #e4e7ec;border-radius:11px;background:#fafafa;cursor:pointer}.managed-active-toggle input{width:17px;height:17px}.managed-active-toggle span,.managed-active-toggle b,.managed-active-toggle small{display:block}.managed-active-toggle b{font-size:9px}.managed-active-toggle small{font-size:7px;color:#667085;margin-top:3px}.form-error-banner,.errorlist{color:#b42318}.form-error-banner{margin:18px 22px 0;padding:12px;border-radius:10px;background:#fff1f1;font-size:9px}.errorlist{margin:5px 0 0;padding-left:17px;font-size:8px}.password-reset-shell{max-width:680px}.password-reset-form{padding:24px}.password-user-card{display:flex;align-items:center;gap:12px;margin-bottom:20px;padding:13px;border:1px solid #e4e7ec;border-radius:13px;background:#f8fafc}.password-user-card i{width:42px;height:42px;border-radius:12px;display:grid;place-items:center;background:#fff0e7;color:#ea580c;font-style:normal;font-weight:900}.password-user-card strong,.password-user-card small{display:block}.password-user-card strong{font-size:11px}.password-user-card small{margin-top:4px;color:#667085;font-size:8px}.password-generate-row{display:grid;grid-template-columns:1fr auto;gap:8px}.password-security-note{padding:12px 13px;border-left:3px solid #f59e0b;border-radius:8px;background:#fffbeb;color:#92400e;font-size:8px;line-height:1.6}.danger-text{color:#b42318!important}

.report-filter-shell{margin-bottom:14px;overflow:visible}.report-filter-pro{display:grid;grid-template-columns:repeat(7,minmax(120px,1fr));gap:10px;padding:16px;align-items:end}.report-filter-pro .form-field{margin:0}.report-filter-pro label{font-size:7px}.report-filter-pro .form-control{height:39px}.report-filter-actions{display:flex;gap:8px;grid-column:span 7;justify-content:flex-end;padding-top:2px}.kpi-hero-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:14px}.kpi-hero-card{position:relative;overflow:hidden;min-height:118px;padding:16px;border:1px solid #e6eaf0;border-radius:17px;background:#fff;box-shadow:0 8px 25px rgba(15,23,42,.045)}.kpi-hero-card:after{content:"";position:absolute;right:-26px;bottom:-31px;width:90px;height:90px;border-radius:50%;background:#f8fafc}.kpi-hero-card>span,.kpi-hero-card>strong,.kpi-hero-card>small{display:block;position:relative;z-index:2}.kpi-hero-card>span{font-size:8px;color:#667085;font-weight:850;text-transform:uppercase;letter-spacing:.06em}.kpi-hero-card>strong{font-size:29px;margin:12px 0 6px;letter-spacing:-.045em}.kpi-hero-card>small{font-size:8px;color:#98a2b3}.kpi-hero-card>i{position:absolute;right:16px;top:15px;z-index:2;width:31px;height:31px;border-radius:10px;display:grid;place-items:center;background:#f2f4f7;color:#667085;font-style:normal;font-weight:900}.kpi-hero-primary{background:linear-gradient(135deg,#111827,#172554);border-color:#1e293b;color:#fff}.kpi-hero-primary span,.kpi-hero-primary small{color:rgba(255,255,255,.68)}.kpi-hero-primary>i{background:rgba(255,255,255,.1);color:#fff}.kpi-hero-warning{border-color:#fed7aa;background:#fffaf5}.kpi-hero-warning>strong{color:#c2410c}.kpi-hero-danger{border-color:#fecaca;background:#fff8f8}.kpi-hero-danger>strong{color:#b42318}.mini-donut{position:absolute;right:14px;bottom:13px;z-index:2;width:48px;height:48px;border-radius:50%;display:grid;place-items:center;background:conic-gradient(var(--primary) 0 var(--donut),#eef2f6 var(--donut) 100%)}.mini-donut:before{content:"";position:absolute;inset:6px;border-radius:50%;background:#fff}.mini-donut b{position:relative;z-index:2;font-size:7px}.report-pro-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-bottom:14px}.report-pro-top{grid-template-columns:1.35fr .85fr}.report-trend-panel{min-width:0}.ticket-trend-chart{height:250px;display:flex;align-items:flex-end;gap:7px;padding:24px 18px 14px;overflow-x:auto}.trend-column{flex:1;min-width:28px;height:100%;display:grid;grid-template-rows:18px 1fr 20px;align-items:end;text-align:center}.trend-column>b{font-size:7px;color:#475467}.trend-column>div{height:100%;display:flex;align-items:flex-end;justify-content:center;border-bottom:1px solid #e4e7ec}.trend-column>div i{display:block;width:68%;min-height:5px;border-radius:7px 7px 2px 2px;background:linear-gradient(180deg,#fb923c,#ea580c);box-shadow:0 5px 12px rgba(249,115,22,.2)}.trend-column small{padding-top:7px;font-size:6px;color:#98a2b3;white-space:nowrap}.ranked-report-list{padding:10px 16px 16px;display:grid;gap:11px}.ranked-report-list>div{display:grid;grid-template-columns:minmax(130px,1fr) minmax(80px,1fr) 35px;gap:10px;align-items:center}.ranked-report-list span b,.ranked-report-list span small{display:block}.ranked-report-list span b{font-size:9px}.ranked-report-list span small{font-size:7px;color:#98a2b3;margin-top:3px}.ranked-report-list>div>div{height:7px;border-radius:99px;background:#eef2f6;overflow:hidden}.ranked-report-list>div>div i{display:block;height:100%;min-width:4px;border-radius:99px;background:linear-gradient(90deg,#fb923c,#f97316)}.ranked-report-list>div>strong{font-size:8px;text-align:right;color:#667085}.priority-report-pro{display:grid;grid-template-columns:1fr 1fr;gap:9px;padding:16px}.priority-report-pro>div{position:relative;padding:14px;border-radius:13px;overflow:hidden}.priority-report-pro span,.priority-report-pro strong,.priority-report-pro small{display:block}.priority-report-pro span{font-size:8px;font-weight:850}.priority-report-pro strong{font-size:23px;margin:8px 0 3px}.priority-report-pro 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small{font-size:8px;color:#98a2b3;text-align:right}.source-icon{width:29px;height:29px;border-radius:9px;display:grid;place-items:center;background:#f2f4f7;color:#475467;font-style:normal}.source-email{background:#eff6ff;color:#1d4ed8}.source-web{background:#fff7ed;color:#c2410c}.agent-performance-pro-panel{margin-bottom:18px}.agent-performance-pro{overflow:auto}.agent-performance-pro-head,.agent-performance-pro-row{min-width:760px;display:grid;grid-template-columns:minmax(210px,1.3fr) minmax(180px,1fr) 80px 80px 85px;align-items:center;gap:14px;padding:10px 17px}.agent-performance-pro-head{background:#f8fafc;color:#667085;text-transform:uppercase;letter-spacing:.06em;font-size:7px;font-weight:850}.agent-performance-pro-row{border-top:1px solid #edf0f4}.agent-performance-pro-row>strong{font-size:9px}.agent-load-cell{display:grid;grid-template-columns:1fr 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@media(max-width:1350px){.user-summary-grid{grid-template-columns:repeat(3,1fr)}.user-pro-filter{grid-template-columns:minmax(240px,1fr) 140px 130px minmax(170px,.8fr);}.user-pro-filter .button{justify-self:start}.report-filter-pro{grid-template-columns:repeat(4,1fr)}.report-filter-actions{grid-column:span 4}.kpi-hero-grid{grid-template-columns:repeat(4,1fr)}}
@media(max-width:980px){.user-summary-grid{grid-template-columns:repeat(2,1fr)}.user-pro-filter{grid-template-columns:1fr 1fr}.managed-form-section{grid-template-columns:1fr;gap:14px}.report-filter-pro{grid-template-columns:repeat(2,1fr)}.report-filter-actions{grid-column:span 2}.kpi-hero-grid{grid-template-columns:repeat(2,1fr)}.report-pro-grid,.report-pro-top{grid-template-columns:1fr}}
@media(max-width:620px){.user-summary-grid,.kpi-hero-grid{grid-template-columns:1fr}.user-pro-filter,.report-filter-pro{grid-template-columns:1fr}.report-filter-actions{grid-column:span 1;justify-content:stretch}.report-filter-actions .button{flex:1}.managed-form-section{padding:18px}.password-generate-row{grid-template-columns:1fr}.priority-report-pro{grid-template-columns:1fr}.ticket-trend-chart{height:220px}.row-action-menu>div{position:fixed;right:18px;left:18px;top:auto;bottom:18px;width:auto}}
@media print{.sidebar,.topbar,.report-filter-shell,.heading-actions{display:none!important}.main-area{margin:0!important}.content-area{padding:0!important}.kpi-hero-grid{grid-template-columns:repeat(4,1fr)}.report-pro-grid,.report-pro-top{grid-template-columns:1fr 1fr}.admin-panel,.kpi-hero-card{break-inside:avoid;box-shadow:none}}